Night Operations & Guest Services Lead

Recruit Genie; Park Central; On-site; GBP 18,000 - 24,000; Full time

Job summary

Edgbaston Park Hotel and Conference Centre is seeking a dedicated Night Porter to join our Nights Team. The role focuses on delivering excellent service, supporting Reception and Food & Beverage operations, and maintaining security throughout the night.

You will work independently, remain calm under pressure, and ensure the hotel runs smoothly overnight. The vacancy is within a multi-site hospitality environment committed to guest satisfaction.

Qualifications

• Experience working nights within hotel, conference, or hospitality environment.

Responsibilities

• Deliver high level of service at Reception and across the Hotel during the night.
• Take over Reception from the evening team and hand over to morning team.
• Use hotel IT systems to check guests in/out, process charges, update accounts and produce nightly reports.
• Respond to guest enquiries and feedback promptly and professionally.
• Operate the switchboard, take messages and arrange wake-up calls.
• Complete the night audit and carry out relevant financial and administrative procedures.
• Assist with Food & Beverage duties, including cleaning, setting up conference rooms and serving items from the night menu.
• Ensure the safety, comfort and well-being of all guests on duty.

Skills

Night porter experience

Hospitality service

Job description

Edgbaston Park Hotel and Conference Centre is seeking a dedicated Night Porter to join our Nights Team. The role focuses on delivering excellent service, supporting Reception and Food & Beverage operations, and maintaining security throughout the night.

You will work independently, remain calm under pressure, and ensure the hotel runs smoothly overnight. The vacancy is within a multi-site hospitality environment committed to guest satisfaction.