Night Supervisor

Edgbaston Park Hotel and Conference Centre; Birmingham; Presencial; GBP 20.000 - 30.000; Jornada completa

Descripción de la vacante

Edgbaston Park Hotel and Conference Centre in Birmingham is seeking a Night Supervisor to support the Night Manager and uphold exceptional standards across all night operations. You will deliver warm, professional service, handle requests efficiently, and resolve issues to ensure a seamless overnight experience for every guest.

In this role you’ll oversee night audit processes, monitor cash handling, assist with attendance, and maintain safety and security.

Formación

• Experience as a Reception Supervisor or Night Receptionist.
• Ability to work under pressure with attention to detail.
• Commitment to delivering outstanding guest experiences.
• Familiar with night audits and hotel procedures.

Responsabilidades

• Provide warm, professional service to guests during night shifts.
• Ensure all team members follow correct cash-handling and financial procedures.
• Assist Night Manager with monitoring attendance and absence policy compliance.
• Carry out regular night fire safety and security checks.
• Liaise with Finance to resolve balances and chargebacks.
• Oversee accurate night audit process in line with company standards.
• Support, motivate and develop the night team, including on‑the‑job training.
• Collaborate with Food & Beverage to close conferences, banquets, and events.

Conocimientos

Guest service

Cash handling

Team leadership

Night audit

Problem solving

Descripción del empleo

We’re proud to be a certifiedB Corp– one of only seven hotels/hotel groups in the UK to earn this prestigious accreditation. This means we’re part of a global community of businesses committed to using profits and purpose to make a positive impact on people and the planet. If you want to be part of a team that values sustainability, inclusivity and meaningful work, we’d love to hear from you.

We’re seeking a professional and proactive Night Supervisorto join our team and support the Night Manager in upholding exceptional standards across our night operations. You’ll play a vital role in ensuring the smooth running of the hotel throughout the night, delivering the highest level of service so every guest experiences the very best of Birmingham hospitality.

What you’ll be doing:

• Providing a warm, professional service to all guests, efficiently handling requests and resolving any issues that arise during your shift.
• Ensuring all team members follow correct cash-handling and financial procedures.
• Assisting the Night Manager with monitoring attendance and maintaining compliance with the Hotel’s absence policy.
• Upholding the safety and security of both guests and staff by carrying out regular night fire safety and security checks.
• Liaising with the Finance team to identify and resolve matters such as outstanding balances and chargebacks.
• Overseeing a thorough and accurate night audit process in line with company standards.
• Supporting, motivating and developing the night team, including providing on-the-job training.
• Collaborating with the Food & Beverage team to ensure the smooth closure of conferences, banquets, and special events.

About you:

You’ll be an experiencedReception Supervisoror an accomplishedNight Receptionistready to take the next step in your career. You’re confident under pressure, attentive to detail, and committed to delivering outstanding guest experiences — all while ensuring the hotel runs like clockwork through the night.

The Hotel reserves the right to close the vacancy early, should suitable applicants be found.

Edgbaston Park Hotel and Conference Centre is committed to being an equal opportunities employer and applicants will be shortlisted and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact [e-mail] or call the People & Culture Team on 0121 414 8927.