Night Operations Lead — Safe, Secure Student Housing

Unite Group; Manchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave + bank holidays

Generous pension scheme 4%–11%

Life assurance 4x salary

Share save scheme

Enhanced Family Leave

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

One free volunteering day per year

Retail and hospitality discounts

Job summary

Unite Group is seeking a Night Operations Supervisor to lead the night team at our student accommodation sites in Manchester. You will oversee overnight operations, manage incidents and resident needs, and ensure the property remains safe, secure and well managed throughout your shift.

This hands-on leadership role requires calm decision-making, strong communication and problem-solving skills, and the ability to hand over seamlessly to daytime colleagues.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Ability to manage incidents and operational issues.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure, and well maintained during your shift.
• Supervise and support the night team, providing clear direction and maintaining high service standards.
• Act as the main escalation point for incidents and lead responses to operational or safety issues.
• Respond to emergencies and incidents, coordinating effective resolution and recording actions.
• Carry out safety checks and audits, ensuring health and safety procedures are followed.
• Monitor property standards, ensuring communal areas remain clean, safe and welcoming.
• Manage team rotas and attendance for appropriate coverage.
• Oversee contractor access and activity on site, ensuring safe work practices.
• Maintain clear communication with the day team for handovers and continuity.

Skills

People leadership

Incident management

Health & safety awareness

Communication skills

Problem solving

Job description

Unite Group is seeking a Night Operations Supervisor to lead the night team at our student accommodation sites in Manchester. You will oversee overnight operations, manage incidents and resident needs, and ensure the property remains safe, secure and well managed throughout your shift.

This hands-on leadership role requires calm decision-making, strong communication and problem-solving skills, and the ability to hand over seamlessly to daytime colleagues.