Night Operations Supervisor - Growth & Mentorship

Dalata Hotel Group; Northern Ireland; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Job summary

Dalata Hotel Group is seeking an Assistant Night Manager to oversee nightly operations and deliver top-tier guest service across our UK properties. You will manage night staff, coordinate security, safety checks, and the night audit process, ensuring seamless guest experiences and adherence to brand standards.

The role emphasizes team leadership, operational excellence, and opportunities for progression within the Dalata Academy framework across our hotels in the region.

Qualifications

• 2-3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera is
• Knowledge and experience of using the Brilliant electronic front office system.
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team.

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
• Guest relations
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Performed front Office duties, including running the night audit report and check-in and checking out guests
• Managing the team of Night Porters and their nightly tasks
• Food & Beverage service at night
• Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Skills

2-3 years in a similar night or revue?

Tools

Opera

Brilliant electronic front office system

Job description

Dalata Hotel Group is seeking an Assistant Night Manager to oversee nightly operations and deliver top-tier guest service across our UK properties. You will manage night staff, coordinate security, safety checks, and the night audit process, ensuring seamless guest experiences and adherence to brand standards.

The role emphasizes team leadership, operational excellence, and opportunities for progression within the Dalata Academy framework across our hotels in the region.