Evening Guest Services & Porter

Dalata Hotel Group plc; Greater London; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals

Staff discount F&B

Employee room rate

Friends & family rate

Extra leave

Employee assistance

Cycle to work

Pension access

Dalata Academy

Staff events

Descripción de la vacante

Dalata Hotel Group is seeking a Night Porter to assist guests during night hours, manage luggage, and maintain lobby and public areas with a friendly, efficient approach. You will receive training through our Dalata Academy and have opportunities to grow within the company as you build experience across departments.

This role emphasizes customer service, teamwork, and safety, including familiarisation with fire procedures and setting up meeting rooms as required.

Formación

• Experience in working with customers.
• Strong organisational skills.
• Able to work in a busy environment.
• Be a good team player.

Responsabilidades

• Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
• Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
• Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
• Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
• To have a full understanding of the hotels’ fire procedures to ensure the safety of all staff and guests at all times.
• Responsibility for setting up meeting rooms.

Conocimientos

Customer experience

Organisational skills

Busy environment

Team player

Descripción del empleo

Dalata Hotel Group is seeking a Night Porter to assist guests during night hours, manage luggage, and maintain lobby and public areas with a friendly, efficient approach. You will receive training through our Dalata Academy and have opportunities to grow within the company as you build experience across departments.

This role emphasizes customer service, teamwork, and safety, including familiarisation with fire procedures and setting up meeting rooms as required.