Night Porter: Guest Services & Night Operations

Dalata Hotel Group; Belfast City District; Presencial; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through Dal 

Staff appreciation Initiatives

Descripción de la vacante

Dalata Hotel Group is seeking a Night Porter to support guest services and maintain a welcoming environment across our UK hotels. You will check guests in and out, assist with luggage, and contribute to nightly cleaning tasks in the lobby, back office, restaurant, bar and staff areas.

You will follow hotel safety procedures and assist in setting up meeting rooms when required. We value teamwork, clear English communication, and the ability to stay calm in a busy hotel.

Formación

• Experience in working with customers.
• Good spoken English.
• Strong organizational skills.
• Able to work in a busy environment.
• Be a good team player.

Responsabilidades

• Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
• Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
• Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
• Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
• To have a full understanding of the hotels’ fire procedures to ensure the safety of all staff and guests at all times.
• Responsibility for setting up meeting rooms.

Conocimientos

Customer service experience

Good spoken English

Strong organizational skills

Team player

Descripción del empleo

Dalata Hotel Group is seeking a Night Porter to support guest services and maintain a welcoming environment across our UK hotels. You will check guests in and out, assist with luggage, and contribute to nightly cleaning tasks in the lobby, back office, restaurant, bar and staff areas.

You will follow hotel safety procedures and assist in setting up meeting rooms when required. We value teamwork, clear English communication, and the ability to stay calm in a busy hotel.