Night Auditor & Guest Experience Lead — Night Ops

Dalata Hotel Group; Birmingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€£60 Employee rate on rooms for allDal

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Pension access

Dalata Academy development programs

Staff appreciation events

Job summary

Dalata Hotel Group is seeking a reliable Night Auditor to support overnight operations across a 3–4 star hotel environment in the United Kingdom. The role includes night audits, front office tasks, and ensuring safety and guest satisfaction.

You will manage night-time procedures, lead the Night team, and contribute to daily hotel strategies, while delivering exceptional service to guests and maintaining standards overnight.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Perform Front Office duties, including running the night audit report and check-in and check-out out guests
• Food & Beverage service at night.
• Clean the hotel lobby and meeting room area.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Skills

Customer service

Independence

Communication

Calm under pressure

Job description

Dalata Hotel Group is seeking a reliable Night Auditor to support overnight operations across a 3–4 star hotel environment in the United Kingdom. The role includes night audits, front office tasks, and ensuring safety and guest satisfaction.

You will manage night-time procedures, lead the Night team, and contribute to daily hotel strategies, while delivering exceptional service to guests and maintaining standards overnight.