Night Operations Lead | Guest Service & Safety

AccorHotel; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free hotel stays and discounts

Restaurant discount across Accor

Accor Academy

Wellbeing support

Global opportunities with Accor

Job summary

Novotel London Paddington in London is seeking an experienced Assistant Night Manager to support the overnight operation. You will lead the night team alongside the Night Manager and ensure safe, smooth service, handling guest inquiries and guiding the Night Audit process.

This full-time role offers 39 hours per week, opportunities to develop within Accor, and benefits such as staff discounts, hotel stays and training through the Accor Academy.

Qualifications

• Fluent in English is required.
• Experience in night operations or similar supervisory role preferred.
• Ability to lead in the absence of the Night Manager and oversee overnight tasks.

Responsibilities

• Support the Night Manager in delivering a smooth, efficient and safe overnight operation.
• Act as the Manager on Duty in the absence of the Night Manager, taking responsibility for the hotel overnight.
• Deliver exceptional guest experiences by handling enquiries, resolving concerns and leading by example.
• Assist with completing the Night Audit, ensuring all financial transactions, revenue postings and reports are accurate.
• Support daily, weekly and monthly operational and financial reporting.
• Ensure billing, cash handling and banking procedures are completed accurately and in line with company standards.
• Supervise, motivate and support the Front Office Night Team while assisting other departments as required.
• Conduct regular security patrols throughout the hotel, including public areas, guest floors, gym, garage and back-of-house areas.
• Ensure all health, safety, fire and security procedures are followed and respond appropriately to emergencies.
• Support overnight room service operations, ensuring orders are prepared, delivered and presented to brand standards.
• Assist with coordinating overnight staffing levels and maintaining effective communication between departments.
• Coach, train and support the development of team members in line with Accor brand standards.
• Monitor guest feedback and contribute ideas to continuously improve service and operational performance.
• Support the Night Manager with departmental administration, handovers and maintaining operational standards.

Skills

Guest service

Team leadership

Night Audit

Safety & security

Communication

Opera PMS

Tools

Opera PMS

Job description

Novotel London Paddington in London is seeking an experienced Assistant Night Manager to support the overnight operation. You will lead the night team alongside the Night Manager and ensure safe, smooth service, handling guest inquiries and guiding the Night Audit process.

This full-time role offers 39 hours per week, opportunities to develop within Accor, and benefits such as staff discounts, hotel stays and training through the Accor Academy.