Night Operations Leader – Guest Experience Champion

Aloft Hotels; Greater London; Vor Ort; GBP 36.000 - 38.000; Vollzeit

Benefits dieser Stelle

Bonus

Zusammenfassung

Aloft Hotels in London is seeking a Property Manager on Duty to lead overnight operations, ensuring the highest levels of hospitality and guest satisfaction.

As the on‑duty manager you will resolve guest and property issues, supervise team members, and coordinate with departments to complete tasks while maintaining brand standards.

This role requires a high school diploma or GED with 4 years of guest services or related experience; a 2‑year hospitality or business degree is also acceptable.

Qualifikationen

• High school diploma or GED required.
• Two-year hospitality/business degree preferred.
• Minimum 4 years guest services/front desk/related experience.

Aufgaben

• Oversee operations during the overnight shift to ensure service standards.
• Resolve guest and property issues and coordinate with management.
• Monitor safety, grooming, and uniform standards.
• Assist in keeping inventories and costs under control.
• Manage employee hours and support leadership in action plans.

Kenntnisse

Guest services mindset

Leadership

Communication skills

Problem solving

Ausbildung

High school diploma or GED

2-year hospitality/business degree

Jobbeschreibung

Aloft Hotels in London is seeking a Property Manager on Duty to lead overnight operations, ensuring the highest levels of hospitality and guest satisfaction.

As the on‑duty manager you will resolve guest and property issues, supervise team members, and coordinate with departments to complete tasks while maintaining brand standards.

This role requires a high school diploma or GED with 4 years of guest services or related experience; a 2‑year hospitality or business degree is also acceptable.