Night Operations Lead: Guest Experience

Crimson Hotels Group; Woking; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels Group is seeking a proactive Night Manager for the DoubleTree by Hilton Woking. You will lead the night team, supervise front desk operations, and ensure guest safety and comfort throughout the night. You will handle check-ins/check-outs and coordinate handovers to the day team.

We value calm, decisive leaders with experience in hotel operations, excellent communication, and a guest‑centric mindset. The role supports career progression within Crimson Hotels Group.

Qualifications

• Experience in a hotel front office or supervisory role.
• Proven leadership and strong communication skills.
• Ability to make confident decisions independently, even under pressure.

Responsibilities

• Oversee overnight hotel operations and guest safety.
• Lead the night team and manage front desk functions.
• Complete overnight handovers, reports, and liaise with other departments.

Skills

Leadership

Guest service

Front desk operations

Staff supervision

Tools

Hotel systems

Job description

Crimson Hotels Group is seeking a proactive Night Manager for the DoubleTree by Hilton Woking. You will lead the night team, supervise front desk operations, and ensure guest safety and comfort throughout the night. You will handle check-ins/check-outs and coordinate handovers to the day team.

We value calm, decisive leaders with experience in hotel operations, excellent communication, and a guest‑centric mindset. The role supports career progression within Crimson Hotels Group.