Night Manager

Crimson Hotels Group; Woking; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels Group is seeking a proactive Night Manager for the DoubleTree by Hilton Woking. You will lead the night team, supervise front desk operations, and ensure guest safety and comfort throughout the night. You will handle check-ins/check-outs and coordinate handovers to the day team.

We value calm, decisive leaders with experience in hotel operations, excellent communication, and a guest‑centric mindset. The role supports career progression within Crimson Hotels Group.

Qualifications

• Experience in a hotel front office or supervisory role.
• Proven leadership and strong communication skills.
• Ability to make confident decisions independently, even under pressure.

Responsibilities

• Oversee overnight hotel operations and guest safety.
• Lead the night team and manage front desk functions.
• Complete overnight handovers, reports, and liaise with other departments.

Skills

Leadership

Guest service

Front desk operations

Staff supervision

Tools

Hotel systems

Job description

Night Manager – DoubleTree Hilton Woking

If you enjoy leading a team, overseeing smooth overnight operations, and ensuring a safe, welcoming and memorable experience for every guest, this Night Manager role could be the perfect next step in your hospitality career.

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels:

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values

Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.?

As part of the Crimson Hotels Group, you will join the team supporting theDouble Tree by Hilton Woking hotel which is just a short walk from Victoria Place shopping centre, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of up to 350 guests.

What your day will look like?

As a Night Manager, you will be responsible for overseeing the hotel’s overnight operations, ensuring the safety, security, and comfort of all guests throughout the night. You’ll lead the night team, manage front desk operations, handle guest check-ins and check-outs, resolve any issues or queries, and ensure the hotel runs smoothly and efficiently until the morning. You’ll also liaise with other departments and be responsible for completing overnight procedures, reports, and handovers to ensure a seamless transition to the day team.

What You’ll Bring?

We’re looking for a confident, reliable, and proactive Night Manager who takes pride in delivering an exceptional guest experience while maintaining high standards throughout the night. You’ll have previous experience in a hotel front office or supervisory role, strong leadership and communication skills, and the ability to make confident decisions independently. Comfortable working with hotel systems and managing a team, you’ll be organised, calm under pressure, and able to handle unexpected situations with a professional, solution-focused approach. You’ll lead by example, support your team, and ensure every guest feels safe, welcomed, and well looked after throughout the night.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background,religionor belief.