Guest Experience Concierge - Front Desk & Hospitality

Crimson Hotels Group; Woking; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday off

Team member discounts

Health benefit schemes

Employee Assistance Programme

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels Group is seeking a friendly receptionist for the Double Tree by Hilton Woking, just a short walk from Victoria Place. You will warmly welcome guests, handle check-ins, and assist with reservations while delivering outstanding customer service.

The role requires excellent communication, a proactive attitude, and comfort with technology in a fast-paced environment. Previous hospitality experience and a guest-focused mindset are highly valued.

Qualifications

• Excellent communication skills and friendly demeanor.
• Experience in hospitality or guest-facing roles is preferred.
• Ability to use reservation systems and modern tech for check-ins.

Responsibilities

• Welcome and check in guests; handle reservations accurately.
• Answer phone calls, process payments, and update guest details.
• Resolve guest queries and complaints professionally to ensure a smooth stay.

Skills

Excellent communication

Customer service

Hospitality experience

Tech-savvy

Job description

Crimson Hotels Group is seeking a friendly receptionist for the Double Tree by Hilton Woking, just a short walk from Victoria Place. You will warmly welcome guests, handle check-ins, and assist with reservations while delivering outstanding customer service.

The role requires excellent communication, a proactive attitude, and comfort with technology in a fast-paced environment. Previous hospitality experience and a guest-focused mindset are highly valued.