Assistant Front Office Manager

Crimson Hotels Group; Woking; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team discounts

Health benefits

EAP & wellbeing

Learning & development

Recognition programs

Job summary

Crimson Hotels Group is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences at our London-area property. You will lead the team on shift, supervise check-in/check-out, and help maintain high service standards in a fast-paced environment.

You will work closely with other departments to resolve issues, guide staff development, and ensure smooth operations from arrival to departure, while embodying our values of care,

Qualifications

• Experience in a supervisory role within a branded hotel.
• Strong written and verbal communication skills.
• Confident with hotel systems and a fast-paced environment.

Responsibilities

• Support the Front Office Manager in the smooth running of the front office operations.
• Lead and motivate front office team on shift and manage check-in/out processes.
• Resolve guest queries with professionalism and coordinate with other departments to ensure a seamless guest experience.

Job description

If you’re passionate about delivering exceptional guest experiences, leading by example, and supporting the smooth running of front office operations, this Assistant Front Office Manager position could be the ideal next step in your hospitality journey.

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the?Double Tree by Hilton Woking?hotel which is just a short walk from Victoria Place shopping centre, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of up to 350 guests.?

What your day will look like?

As an Assistant Front Office Manager, your day will involve supporting the Front Office Manager in the smooth running of the entire front office operation. You’ll lead and motivate the team on shift, ensure efficient check-in and check-out processes, oversee daily staffing and workload, and handle guest queries with confidence and professionalism. You will also step in to resolve any issues in the absence of the Front Office Manager. By working closely with other departments, you’ll help deliver a seamless and memorable guest experience from arrival to departure.

What You’ll Bring?

We’re looking for a motivated Assistant Front Office Manager who thrives on supporting teams and delivering exceptional guest experiences. You’ll have experience in a supervisory role within a branded hotel, strong written and verbal communication skills, and a natural ability to engage with both guests and colleagues. Confident with hotel systems and comfortable in a fast-paced environment, you are organised, proactive, and solutions-focused. You lead by example, support the team’s development, maintain high service standards, and help ensure the front office operates smoothly at all times.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.