Assistant Front Office Manager

DoubleTree by Hilton Woking; Woking; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty + unlimited hotdr

Job summary

Crimson Hotels seeks an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations and to lead the team on shift. You will ensure smooth check-in/check-out, monitor staffing, and handle guest queries with confidence.

You will be a strong communicator, lead by example, and work across departments to deliver an outstanding guest experience from arrival to departure in a branded hotel environment.

Qualifications

• Experience in a supervisory role within a branded hotel.
• Strong written and verbal communication skills.
• Ability to engage with guests and colleagues in a fast-paced environment.

Responsibilities

• Assist Front Office Manager in daily operations.
• Lead and motivate the team on shift and manage check-in/check-out processes.
• Oversee staffing levels and workload; handle guest queries professionally.
• Collaborate with other departments to deliver seamless guest experiences.
• Step in for the Front Office Manager when required.

Skills

Supervisory leadership

Guest relations

Communication skills

Hotel systems

Job description

If you’re passionate about delivering exceptional guest experiences, leading by example, and supporting the smooth running of front office operations, this Assistant Front Office Manager position could be the ideal next step in your hospitality journey.

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why Join Crimson Hotels

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton Woking?hotel which is just a short walk from Victoria Place shopping centre, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of up to 350 guests.

What your day will look like?

As an Assistant Front Office Manager, your day will involve supporting the Front Office Manager in the smooth running of the entire front office operation. You’ll lead and motivate the team on shift, ensure efficient check-in and check-out processes, oversee daily staffing and workload, and handle guest queries with confidence and professionalism. You will also step in to resolve any issues in the absence of the Front Office Manager. By working closely with other departments, you’ll help deliver a seamless and memorable guest experience from arrival to departure.

What You’ll Bring?

We’re looking for a motivated Assistant Front Office Manager who thrives on supporting teams and delivering exceptional guest experiences. You’ll have experience in a supervisory role within a branded hotel, strong written and verbal communication skills, and a natural ability to engage with both guests and colleagues. Confident with hotel systems and comfortable in a fast-paced environment, you are organised, proactive, and solutions-focused. You lead by example, support the team’s development, maintain high service standards, and help ensure the front office operates smoothly at all times.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

Ready to join us?