Night Operations Lead – Guest Experience

Motel One Group; City Of London; On-site; GBP 17,000 - 28,000; Full time

Job summary

Motel One Group is seeking a Night Auditor to coordinate and manage the hotel’s night operations with the Department Manager. You will support early risers and night owls alongside your team, ensuring guest satisfaction and smooth nightly processes.

Qualifications include two years of Night Auditor experience in hospitality or related sectors, strong hosting skills, excellent English, and a collaborative, service-focused mindset. This role is on-site and integral to our hotel operations.

Qualifications

• Experience of Night Auditor duties and night operations.
• Strong hosting and guest service skills.
• Fluent English communication and open, team-oriented attitude.

Responsibilities

• Seamless operation of the hotel during the night shift.
• Prepare daily closing balances and secure daily takings.
• Look after guests in our bar and lounge.
• Prepare breakfast setup for the first guests of the day.

Skills

Night shift operations

Guest service

Teamwork

Communication

English language

Tools

Opera Cloud

Job description

Motel One Group is seeking a Night Auditor to coordinate and manage the hotel’s night operations with the Department Manager. You will support early risers and night owls alongside your team, ensuring guest satisfaction and smooth nightly processes.

Qualifications include two years of Night Auditor experience in hospitality or related sectors, strong hosting skills, excellent English, and a collaborative, service-focused mindset. This role is on-site and integral to our hotel operations.