Dynamic Customer Service & Operations Coordinator

TN Talent Recruitment Ltd; Derby; On-site; GBP 25,000 - 31,000; Full time

Job summary

TN Talent Recruitment Ltd in Derby is seeking a confident Customer Service & Operations Assistant for a busy, hands-on role combining customer service with operational tasks.

You'll speak with customers face-to-face, on the phone and by email, coordinate bookings and deliveries, and keep documentation and systems up to date. This permanent, full-time role includes occasional Saturday work and offers opportunities to support the wider team.

Qualifications

• Experience in customer service, administration or operations.
• Full UK driving licence held for at least 12 months with ≤6 points.
• Strong communication and people skills.
• Excellent attention to detail and IT basics.
• Ability to work at pace with initiative.

Responsibilities

• Dealing with customers face-to-face, over the phone and by email
• Coordinating bookings, collections and deliveries
• Completing customer paperwork and checking documentation
• Updating systems and maintaining accurate records
• Getting out and about to complete collections and deliveries when required
• Carrying out basic checks and reporting any issues
• Helping resolve customer queries quickly and professionally
• Supporting colleagues with day-to-day running of the operation
• Managing changing priorities within a busy working environment

Skills

Customer service

Administration

Operations

Communication

Attention to detail

IT skills

Driving license

Tools

IT systems

Job description

TN Talent Recruitment Ltd in Derby is seeking a confident Customer Service & Operations Assistant for a busy, hands-on role combining customer service with operational tasks.

You'll speak with customers face-to-face, on the phone and by email, coordinate bookings and deliveries, and keep documentation and systems up to date. This permanent, full-time role includes occasional Saturday work and offers opportunities to support the wider team.