Customer Operations Assistant (Night Shift)

Revo Recruitment; London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full on-the-job training

28 days holiday including bank holidays

Pension contribution

Insurance package

Job summary

A leading recruitment firm in London is seeking a reliable Customer Operations Assistant to ensure smooth service operations. The role includes tracking services, managing client communications, and resolving issues promptly. Ideal candidates should have experience in customer operations and strong MS Office skills. Full training and benefits like 28 days of leave and a pension contribution are offered in this position.

Qualifications

• Proven experience in a customer operations or dispatch role required.
• Excellent written and spoken English; confident phone manner.
• Strong MS Office skills essential.

Responsibilities

• Track live services using tracking software.
• Communicate with clients and suppliers by phone and email.
• Manage live service issues focusing on customer satisfaction.
• Plan resources and optimise vehicle utilisation.

Skills

Customer operations experience

Strong problem-solving skills

Excellent communication skills

MS Office proficiency

Negotiation skills

Education

GCSEs or equivalent

Tools

CRM software

Booking platforms

Job description

Overview

Hours: 20:00–06:00, 4 days on / 2 days off. Salary: £30,000 per annum. Location: UB4 0RW.

We’re seeking a reliable, detail-driven Customer Operations Assistant to keep live services running smoothly and our clients delighted. You’ll monitor active jobs (vehicles), coordinate resources, resolve issues in real time, and communicate clearly with customers and suppliers. If you thrive in a fast-paced environment and enjoy solving problems under pressure, we’d love to hear from you.

Responsibilities

• Track live services (vehicles) using our tracking software and act promptly on exceptions.
• Communicate clearly and professionally with clients and suppliers by phone and email.
• Manage live service issues with a focus on safety, speed of resolution, and customer satisfaction.
• Review client requirements (including route and vehicle planning) and suggest proactive service improvements.
• Plan resources: allocate vehicles, select suppliers, and optimise utilisation.
• Create new bookings and keep all details up to date on the live booking platform.
• Produce daily service reports and incident summaries.
• Provide logistical support for client events and programmes as needed.
• Maintain effective diary management and ensure daily operations are adequately resourced.
• Where applicable, support and coordinate direct reports, promoting strong engagement and adherence to company policies and codes of conduct.
• Conduct regular operational checks to reduce the risk of employee or customer fraud; assist the Depot Manager with investigations into complaints, accidents, and incidents.
• Represent the company professionally at all times and undertake additional duties as required by management.
• Use office software (email, spreadsheets, databases) to support efficient operations; manage online and physical filing systems.
• Handle incoming calls and emails, and assist in preparing reports and presentations.

Qualifications

• Proven experience in a customer operations, dispatch, transport coordination, or similar role.
• Excellent written and spoken English; confident, professional phone manner.
• Strong MS Office skills (Excel, Outlook, Word); experience with CRM or booking platforms is a plus.
• Calm under pressure with strong problem-solving, prioritisation, and negotiation skills.
• Fast learner with a passion for great service and a results-driven approach.
• Comfortable presenting clear updates and reports to stakeholders.
• GCSEs (or equivalent) required; further education is a plus.

What we offer

• Clear guidance on how to succeed in the role.
• Full on-the-job training at our cost.
• 28 days per year (including bank holidays).
• Pension contribution.
• Insurance package.

How to apply

If you’re motivated to deliver real value to our clients and our organisation, please apply to Revo Recruitment at [e-mail]. Send your CV with a brief cover letter explaining your suitability for the role. Only successful candidates will be contacted.