Night Multiskilled Guest-Experience Host

Acco; Greater London; Vor Ort; GBP 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Free UK hotel nights

Up to 30% Accor restaurant discount

Talent gym access

Uniform provided

Meals on duty

Zusammenfassung

IBIS London City Shoreditch is seeking a Multiskilled Night Team Member for a full-time, permanent role with 39 hours per week. You will handle reception tasks, night audits, and provide guest-centred service during night hours, while supporting security and day teams.

The role offers opportunities to learn across hotel operations, with benefits including staff meals, hotel discounts, and Accor Academy access. A welcoming, customer-focused mindset is essential.

Qualifikationen

• Self-starter with ability to work unsupervised.
• Can do attitude for multitasking between reception and F&B.
• Flexible to work 5 days a week on rotation from Monday to Sunday.
• Positive attitude with customer service focus and ability to process nightly audit.
• Night Audit and/or Accounts experience is highly regarded.

Aufgaben

• Be the face of IBIS Shoreditch, welcoming guests at night while prioritizing their well-being.
• Manage reception desk and process night audit and nightly reports.
• Assist security with monitoring building security.
• Support day team to ensure 24/7 exceptional service.
• Work night shifts 11pm–7:18am.
• Take F&B orders and deliver to guests during shift.
• Learn to serve beverages from the F&B menu.
• Keep tables and service areas clean and tidy.
• Take responsibility for your designated section and station.
• Handle extra requests from Supervisor.
• Order taking and maximize sales through knowledge and suggestive selling.

Kenntnisse

Self-starter

Multitasking

Flexible schedule

Customer service focus

Problem solver

Night Audit experience

Jobbeschreibung

IBIS London City Shoreditch is seeking a Multiskilled Night Team Member for a full-time, permanent role with 39 hours per week. You will handle reception tasks, night audits, and provide guest-centred service during night hours, while supporting security and day teams.

The role offers opportunities to learn across hotel operations, with benefits including staff meals, hotel discounts, and Accor Academy access. A welcoming, customer-focused mindset is essential.