Night Manager- Guest Services Manager

Ridgevale Estates Limited; Windsor; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hotel discounts

Staff discounts on food & beverage & 1

Wagestream access

24/7 employee assistance

28 days holiday

Paid breaks

Flexible working

Job summary

Holiday Inn Express Windsor is seeking a Night Manager to safeguard guests and staff during the night and act as the hotel ambassador, delivering first-class service. You will perform security checks, oversee nightly audits, and coordinate with the accounts team to ensure accuracy.

You will recruit, train and continually develop the Night team to maintain an exceptional guest experience. Based at Windsor, you will join a passionate team that understands the best service isn’t about clocking

Qualifications

• Minimum of two years management and leadership experience in a similar role.
• Strong sense of pro-activeness and drive to exceed KPIs.
• Ability to inspire and motivate a team to deliver exceptional guest experience.

Responsibilities

• Ensure the safety and security of guests and staff during night shifts.
• Conduct the nightly audit and liaise with accounts to ensure accuracy.
• Recruit, train and develop the Night team to deliver an exceptional guest experience.

Skills

Management experience

Leadership

Pro-activeness

KPI drive

Communication

Team development

Job description

What is in it for you?

As part of the team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Minimum of 28 days holiday
• Paid breaks
• Starting salary above national minimum wage
• Flexible working opportunities

A day in the life of…

As Night Manager, you will be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure a minimum of 2 security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. You will also, recruit, train and continually develop the Night team to ensure we provide an exceptional guest experience.

Based in the Holiday Inn Express Windsor, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, the ideal candidate will possess a minimum of two years management and leadership experience working in a similar role. You will also have the a strong sense of pro-activenes and the drive to exceed your set KPI's. You should also be abe to display the following:

• Approachable and friendly manner.
• Emotional intelligence.
• Problem solving skills.
• Team and relationship building skills.
• Ability to inspire and motivate.