Night Manager

Abbatt Group; West End; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Health Cashback Scheme

Wellbeing Support

Group Life Insurance

Annual Salary Reviews & Career Develop

Gym & Retail Discounts

Audible & Kindle Library Access

Referral Bonus Scheme

Additional Annual Leave for Length of

Service

Job summary

Abbatt Group is seeking a Night Manager to lead overnight operations at a luxury residential development in West London. You will deliver first-class resident service, manage the night front-of-house team, and maintain security and safety standards during the night shift.

This role suits someone with premium hospitality or luxury residential experience, confident in handling incidents, coordinating handovers, and upholding impeccable presentation. Immediate start available.

Qualifications

• Experience in luxury residential, premium hotels or hospitality.
• Proven leadership experience managing night teams.
• Strong customer service and communication skills.
• Calm, proactive and highly organised.

Responsibilities

• Deliver exceptional customer service to residents and visitors.
• Act as the main point of contact during night hours and handle queries, incidents, and emergencies.
• Lead the night concierge/front-of-house team and coordinate handovers.
• Monitor service standards, security, and health & safety procedures.

Skills

Luxury hospitality

Team leadership

Customer service

Communication

Organised

Calm under pressure

Job description

NIGHT MANAGER – LUXURY RESIDENTIAL

Location: West London
Salary: £40,000-£44,000 DOE
Shifts: 4 on / 4 off Nights
Hours: 7pm – 7am
Immediate Start Available

Overview

An exciting opportunity for an experienced Night Manager to join a luxury residential development in West London.

This role is ideal for someone from a premium residential, hotel, or hospitality background who thrives in a fast-paced environment and can confidently lead overnight operations while delivering exceptional resident service.

Key Responsibilities

Resident Experience & Front of House

• Deliver exceptional customer service to residents and visitors
• Act as the main point of contact during night hours
• Handle resident queries, complaints, incidents, and emergencies professionally
• Maintain a welcoming, secure, and professional environment

Team & Operations Management

• Lead and support the night concierge/front-of-house team
• Ensure smooth day-to-night handovers
• Monitor service standards and operational performance
• Support rota management, absence cover, and team coordination

Site Operations & Security

• Conduct regular site inspections and patrols
• Monitor building presentation, cleanliness, and security overnight
• Respond to emergencies and elevate issues where required
• Liaise with contractors and emergency services when necessary
• Ensure compliance with health & safety procedures

Administration

• Complete incident reports, handover notes, and operational logs
• Report maintenance or operational issues to management

Ideal Candidate

• Experience within luxury residential, hotels, or premium hospitality
• Previous team leadership or management experience
• Strong customer service and communication skills
• Calm, proactive, and highly organised
• Confident handling operational issues independently
• Professional presentation and attention to detail

Desirable

• IOSH, security, or residential property qualifications
• Build to Rent or large residential development experience

Benefits

• Health Cashback Scheme & Wellbeing Support
• Group Life Insurance
• Annual Salary Reviews & Career Development
• Gym & Retail Discounts
• Audible & Kindle Library Access
• Referral Bonus Scheme
• Additional Annual Leave for Length of Service

Why Apply?

• Join a flagship luxury residential development
• Lead a busy and high-profile night operation
• Excellent progression opportunities
• Immediate start available