Night Manager - Front Of House

Hotel Indigo; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in all our restaurants &

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7

World-class development programmes

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Job summary

Hotel Indigo K West Shepherd’s Bush is seeking an experienced Night Manager to lead the overnight operation, ensuring safety, smooth transitions, and exceptional guest experiences throughout the night.

You’ll oversee late check-ins and early check-outs, manage the night audit, coordinate with security, and maintain high standards across all areas. A rotating 4 on 4 off 12-hour shift pattern applies.

Qualifications

• Experience in Front Office or Duty Management roles in a hotel environment.
• Strong guest service instincts and problem-solving skills.
• Working knowledge of Opera Cloud or similar hotel management systems.
• Familiarity with night audit procedures and financial reporting.
• Flexibility to work nights, weekends, and public holidays as part of a rotating roster.

Responsibilities

• Oversee the safe and efficient overnight operation of the hotel.
• Handle late check-ins, early check-outs, VIP arrivals, luggage support and special requests.
• Oversee the night audit process and daily financial reports.
• Act as the overnight anchor and coordinate with security and other departments during emergencies.
• Perform room checks, public area inspections, and health and safety walk rounds.

Skills

Front Office Experience

Duty Management

Leadership

Guest Service

Night Audit

Opera Cloud

Tools

Opera Cloud

Job description

Keep the heart of the hotel beating, while the city sleeps.

At Hotel Indigo K West Shepherd’s Bush, we don’t stop when the sun goes down, and neither does our commitment to exceptional guest experiences. We’re looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine.

What’s Our Story?

Hotel Indigo is inspired by the spirit of the neighbourhood and for us that means bold creativity, effortless hospitality, and a rhythm that doesn’t skip a beat. Our team makes that magic happen 24/7. As Night Manager, you’ll be the go-to leader overnight, providing a safe and welcoming presence while keeping everything running smoothly behind the scenes.

Here’s what you can look forward to as our Night Manager:

Annual salary: £35,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Night in Your Neighbourhood

• Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas.
• Support the guests: Handle late check-ins, early check-outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism.
• Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance.
• Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed.
• Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence.
• Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty.
• Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts.

You will be required to work a 4 on 4 off shift pattern on 12 hour shifts.

What’s Your Story?

You’re calm, confident, and solutions-focused; especially when others are sleeping. You’ll thrive in this Night Manager role if you bring:

• Experience in Front Office or Duty Management roles in a hotel environment
• A natural sense of responsibility, safety, and leadership
• Strong guest service instincts and problem-solving skills
• Working knowledge of Opera Cloud (or similar hotel management systems)
• Familiarity with night audit procedures and financial reporting
• Excellent communication, organisation, and multitasking skills
• Understanding of health & safety, fire procedures, and emergency protocols
• Flexibility to work nights, weekends, and public holidays as part of a rotating roster

If you’re ready to lead the overnight experience and help our hotel rest easy knowing it’s in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherd’s Bush, and be the steady presence that keeps everything on track, even in the quiet hours.

All applicants must already have the rights to work in the UK.