Night Manager

Melia Hotels International; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holidays: 29 days incl. public and UK

Contributory pension scheme

My Melia Rewards discounts

Refer a friend bonus: £500

Complimentary gym access

Career growth opportunities

Job summary

Melia Hotels International in Manchester is seeking a Night Manager to ensure smooth night operations, safety, and excellent guest experience. You will conduct night audits, manage the reception team, and handle wakeful oversight with a focus on safety and service quality.

The role requires supervisory experience, cash handling skills, and a proactive approach to problem solving. Benefits include generous holidays, pension, and employee discounts.

Qualifications

• Experience as supervisor or team leader.
• Opera PMS experience is desirable.
• Proactive problem solver.
• Complaint resolution skills.
• Basic numeric skills for cash and card reconciliations.

Responsibilities

• Ensure the night audit is completed with accuracy.
• Proactively identify and manage noise issues to prevent complaints.
• Maintain cleanliness and guest experience during night hours of duty.
• Complete duty management shifts.
• Ensure the health, safety, and security of the hotel during night hours.
• Resolve complaints to a high satisfaction level.
• Train and develop the reception team.

Skills

Night management

Leadership

Customer service

Cash handling

Problem solving

Tools

Opera PMS

Job description

“The world is yours with Meliá”

Discover a boundless path at Meliá, whereopportunities for growth and development are endless. Immerse yourself in ajourney that will take you to work in various countries and to be part of ourextensive global family.

Night Manager - at INNSiDE by Melia Manchester

Salaryup to £29060 and Additional benefits below

Job Summary:The Night Manager will ensure an overall smooth running of the department during night hours, looking after the complete satisfaction, safety, and security. You will be responsible for conducting walk-arounds of the hotel with an eye for safety and security and complete any additional tasks as set by the Front of House Management Team

Duties and responsibilities:

• Ensure the night audit is completed with accuracy
• Proactively identify and manage noise issues to prevent complaints
• Maintain cleanliness and guest experience during night hours of duty
• Complete duty management shifts
• Ensure the health, safety, and security of the hotel during night hours
• Resolve complaints to a high satisfaction level
• Train and develop the reception team

What are we looking for?

• Experience in a similar role, at a minimum as supervisor or team leader
• Opera PMS experience is desirable but not essential
• Proactive problem solver
• Complaint resolution skills
• Basic numeric skills, as you will be responsible for cash and card reconciliations

Join our Company! Your Benefits include:

• Holidays:29 days’ holiday including 8 public holidays
• Contributory pensionscheme
• Excellent discounts through our global My Melia Reward program for you, your family and friends
• Refer a friendbonus:£500 (subject tosuccessfully completed 6 months’ probation)
• Discounted dentaland health cover with HSF
• Great discounts withMelia Hotels Worldwide:(Friends & families discounts)
• PersonalDevelopment:programsdesigned to support your career right from the start, with unlimitedaccess to online learning platform
• Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
• Awards andRecognition Programs:Joinaculture of recognition and reward, with loyalty bonuses and referralincentives
• Career growth:fantasticopportunity to progress and access to a network of over 350 hotels acrossthe world (subject to local right to work rules)
• High streetdiscounts:with Perks atWork
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as \"We're Social!\" is one of our values
• Complimentary meals on duty

Because belonging to the great Meliá family is being VIP

You will enjoyMy MeliáRewardswhich is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy theMy MeliáBenefitsprogram: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

The successful candidatemust already have eligibility to work in the UK

At Meliá we are all VIP

Great professionals who make everydaylife easier and exceptional. From the junior to the most senior, all of themhave unique and important qualities that make working at Meliá an opportunityfor constant growth and a passport to create your future wherever youwant.

Our warmth, proximity and passion forwhat we do make working at Meliá an unforgettable experience, full of emotionalmoments and always with the feeling that you belong to a big family where wehave people like you,VIPPeople.

At Meliá Hotels International, we arecommitted toequal opportunities between women andmenin the workplace, with thecommitment of management and the principles contained in Human Resourcespolicies. We also prioritize disseminating throughout the entire staff acorporate culture committed to effective equality, and raising awareness aboutthe need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related toreasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential forour success as a global company.

Additionally, we support the sustainablegrowth of our industry througha socially responsible team. In this sense, our motto is \"Towards a sustainable future, from a responsible present\". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People“, follow us on:

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