Reception Supervisor

Reception; Greater London; Sur place; GBP 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Pension scheme

£500 Refer a friend bonus

Dental & health cover

Staff discounts

Online learning platform

Recognition program

Career progression

Perks at Work discounts

Meals on duty

Payday parties

Laundry

Résumé du poste

ME London Hotel is seeking a Reception Supervisor to lead the Front Office team, ensuring impeccable guest service and smooth check-ins/check-outs within a luxury environment.

You will supervise daily shifts, coordinate VIP requests, maintain hotel standards, and collaborate with Housekeeping and Concierge to deliver outstanding service while developing staff capabilities.

Qualifications

• 1+ year experience in a related role within a luxury hotel
• Fluent English; Spanish is a plus
• Strong knowledge of Opera or similar PMS
• Excellent organizational skills and team supervision ability
• Professional and personable demeanor with passion for service

Responsabilités

• Supervise the daily shift on Reception, ensuring guest service excellence and adherence to hotel standards
• Ensure staff on duty follow security, health and safety regulations
• Organise and oversee Reception to ensure desk coverage and meal breaks
• Coordinate handling of VIP requests, regulars and groups with Reception Management
• Keep team informed about room availability, overbookings and day-specific requirements
• Assist implementation of new procedures and staff training to improve service
• Ensure adherence to credit and billing procedures and provide guidance as needed
• Maintain close communication with Housekeeping and Concierge for follow-up on guest requests

Connaissances

English proficiency

Spanish (bonus)

Outils

Opera PMS

Description du poste

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand

Location: ME London, 5-Star Hotel

Department: Front Office

Reception Supervisor mission:

We are seeking a Reception Supervisor to lead our dynamic Front Office team at ME London, ensuring that every guest receives impeccable service and that all receptionists and cashiers meet the highest standards of guest care and professionalism. In this role, you will be responsible for supervising daily shifts at Reception, fostering a positive and efficient environment, and ensuring the smooth running of guest check-ins and check-outs.

Responsibilities will include, but are not limited to:

• Supervise the daily shift on Reception, ensuring the team delivers excellent guest service and follows all hotel standards and procedures.
• Ensure all staff on duty adhere to security, health, and safety regulations at all times.
• Organize and oversee the Reception team to ensure full desk coverage and that all team members take their scheduled meal breaks.
• Coordinate the handling of special requests for VIP guests, regulars, and groups, in alignment with the Reception Management team.
• Ensure the team is aware of room availability, overbookings, and any specific requirements for the day.
• Assist in the implementation of new operational procedures and staff training to continually improve service standards.
• Ensure adherence to the hotel’s credit and billing procedures, providing guidance where needed.
• Maintain close communication with Housekeeping and Concierge to ensure smooth follow-up on guest requests.

Our VIP talent will need:

• Minimum of 1 years' experience in a related role within a luxury hotel environment.
• Fluency in English; proficiency in Spanish is a plus.
• Strong knowledge of the Opera system (or similar property management systems).
• Excellent organizational skills, with the ability to supervise and motivate a team in a fast-paced environment.
• A professional and personable demeanor with a passion for delivering exceptional service.
• Strong communication skills and attention to detail.
• This is a fantastic opportunity to take the next step in your career at one of London's most prestigious 5-star hotels. If you are passionate about hospitality and ready to lead by example, we would love to hear from you.

Because belonging to the great Meliá family is being VIP

• Holidays:28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus:£500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide:(Friends & families discounts)
• Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs:Joina culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts:with Perks at Work
• Meals on duty, Payday Parties and Laundry

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meliá Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be “Very Inspiring People“, follow us on:

INSTAGRAM TIKTOK LINKEDIN INDEED GLASSDOOR

Compensation: Competitive salary