Night Manager

Meliá Hotels International; Greater Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holidays 29 days incl. public holidays

Contributory pension scheme

My Melia Rewards discounts

Refer a friend bonus £500 ( probation)

Discounted dental and health cover

Melia discounts for friends & family

Personal development and online学习

Complimentary gym access

Awards and recognition programs

Career growth across 350 hotels

High street discounts via Perks atWork

Diversity and inclusion initiatives

Complimentary meals on duty

Job summary

Meliá Hotels International is hiring a Night Manager for INNSiDE by Melia Manchester. You will oversee night operations, ensure guest satisfaction, safety, and smooth departmental running, including conducting night walk-arounds and addressing issues with Front of House leadership.

Experience as a supervisor or team leader is preferred; Opera PMS experience is a plus. The role entails cash reconciliations and proactive problem solving during night hours.

Qualifications

• Experience in a similar role, at a minimum as supervisor or team leader.
• Opera PMS experience is desirable but not essential
• Proactive problem solver
• Complaint resolution skills
• Basic numeric skills, as you will be responsible for cash and card reconciliations

Responsibilities

• Complete night audit with accuracy
• Proactively identify and manage noise issues to prevent complaints
• Maintain cleanliness and guest experience during night hours
• Complete duty management shifts
• Ensure health, safety, and security of the hotel during night hours
• Resolve complaints to a high satisfaction level
• Train and develop the reception team

Skills

Supervisor experience

Team leadership

Problem solving

Cash handling

Guest service

Communication

Tools

Opera PMS

Job description

\"The world is yours with Meliá\"

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Night Manager - at INNSiDE by Melia Manchester

Salary up to £29060 and Additional benefits below

Job Summary:

The Night Manager will ensure an overall smooth running of the department during night hours, looking after the complete satisfaction, safety, and security. You will be responsible for conducting walk-arounds of the hotel with an eye for safety and security and complete any additional tasks as set by the Front of House Management Team

Duties and responsibilities:

• Ensure the night audit is completed with accuracy
• Proactively identify and manage noise issues to prevent complaints
• Maintain cleanliness and guest experience during night hours of duty
• Complete duty management shifts
• Ensure the health, safety, and security of the hotel during night hours
• Resolve complaints to a high satisfaction level
• Train and develop the reception team

What are we looking for?

• Experience in a similar role, at a minimum as supervisor or team leader
• Opera PMS experience is desirable but not essential
• Proactive problem solver
• Complaint resolution skills
• Basic numeric skills, as you will be responsible for cash and card reconciliations

Join our Company! Your Benefits include:

• Holidays: 29 days' holiday including 8 public holidays
• Contributory pension scheme
• Excellent discounts through our global My Melia Reward program for you, your family and friends
• Refer a friend bonus:£500 (subject to successfully completed 6 months' probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
• Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts:with Perks at Work
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as \"We're Social!\" is one of our values
• Complimentary meals on duty

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

The successful candidate must already have eligibility to work in the UK

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warm, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIPPeople.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is \"Towards a sustainable future, from a responsible present\". Thanks to all our collaborators, we make it possible.

If you want to be \"Very Inspiring People\", follow us on:

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