Aura Manager

Meliá Hotels International; Greater London; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

My MeliáRewards

My MeliáBenefits

Job summary

Join Meliá Hotels International in London as Aura Manager to bring the ME brand to life by shaping guest experiences. You will craft emotionally engaging, culturally relevant journeys that reflect the brand’s lifestyle positioning and deliver value and connection across the guest cycle.

You will lead luxury service delivery, curate end-to-end guest journeys, and build relationships with VIP and high-value guests, while collaborating with Marketing for events and brand programming.

Qualifications

• Experience in luxury or lifestyle hospitality environments.
• Background in Guest Experience, Front Office leadership, VIP relations or concierge.
• Strong understanding of high-end service and personalised guest journeys.
• Charismatic, emotionally intelligent and guest-focused approach.
• Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy).
• Excellent communication and interpersonal skills.
• Ability to think strategically and execute operationally.
• Strong organisational skills and attention to detail.

Responsibilities

• Bring the ME brand to life through service style, guest interaction and atmosphere.
• Curate and elevate the end-to-end guest journey, from arrival to departure.
• Build strong relationships with VIP, loyal and high-value guests.
• Anticipate guest needs and deliver personalised, meaningful experiences.
• Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy.
• Collaborate with Marketing to support events, activations and cultural programming.
• Identify opportunities to enhance guest experience and perceived value.
• Monitor guest feedback and implement continuous improvements.
• Coordinate with all departments to ensure seamless and elevated service delivery.
• Contribute to the development of signature touchpoints and brand-led experiences.

Skills

Guest Experience

Front Office leadership

VIP relations

Concierge service

Job description

Requisition ID38912-Posted08/26/2026-United Kingdom-London-Guest Experience and Customer Service-Experienced professionals

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

Job mission:

As Aura Manager, you will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand’s lifestyle positioning and delivers a strong sense of value and connection.

Your responsibilities:

• Bring the ME brand to life through service style, guest interaction and atmosphere
• Curate and elevate the end-to-end guest journey, from arrival to departure
• Build strong relationships with VIP, loyal and high-value guests
• Anticipate guest needs and deliver personalised, meaningful experiences
• Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy
• Collaborate with Marketing to support events, activations and cultural programming
• Identify opportunities to enhance guest experience and perceived value
• Monitor guest feedback and implement continuous improvements
• Coordinate with all departments to ensure seamless and elevated service delivery
• Contribute to the development of signature touchpoints and brand-led experiences

What are we looking for:

• Experience in luxury or lifestyle hospitality environments
• Background in Guest Experience, Front Office leadership, VIP relations or concierge
• Strong understanding of high-end service and personalised guest journeys
• Charismatic, emotionally intelligent and guest-focused approach
• Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy)
• Excellent communication and interpersonal skills
• Ability to think strategically and execute operationally
• Strong organisational skills and attention to detail
• Commercial awareness and understanding of guest value perception
• Fluency in English (additional languages are a plus)

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People “, follow us on: