Reception Supervisor

Me London Hotel; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holidays 28 days

Pension scheme

Refer a friend bonus (£500)

Dental & health cover

Hotel staff discounts

Online learning access

Awards & recognition programs

Career growth opportunities

Perks at Work discounts

Meals on duty

Job summary

ME London seeks a Reception Supervisor to lead our Front Office team at ME London, supervising daily shifts and ensuring top-tier guest service. You will oversee receptionists, cashiers, and on-duty staff, maintaining standards, security, and smooth check-ins/outs in a vibrant 5-star setting.

The ideal candidate has at least 1 year of luxury-hotel experience, fluent English (Spanish a plus), and strong Opera PMS knowledge, with excellent organizational and communication skills to motivate the

Qualifications

• Minimum of 1 year experience in a luxury hotel setting.
• Fluency in English; Spanish is a plus.
• Strong knowledge of Opera PMS (or similar).
• Excellent organizational skills and ability to supervise a team.
• Professional and personable demeanor with a passion for delivering exceptional service.

Responsibilities

• Supervise the daily shift on Reception, ensuring the team delivers excellent guest service and follows hotel standards.
• Ensure all staff on duty adhere to security, health, and safety regulations.
• Organise and oversee the Reception team to ensure desk coverage and meal breaks.
• Coordinate handling of VIP requests, regular guests, and groups with Reception Management.
• Ensure awareness of room availability, overbookings, and daily requirements.
• Assist in implementing new procedures and staff training to improve service levels.
• Ensure adherence to credit and billing procedures and provide guidance as needed.
• Maintain close communication with Housekeeping and Concierge for follow-up on guest requests.

Skills

Front Office experience

Team supervision

Opera PMS

Attention to detail

Communication skills

Job description

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand

Location: ME London, 5-Star Hotel

Department: Front Office

Reception Supervisor mission:

We are seeking a Reception Supervisor to lead our dynamic Front Office team at ME London, ensuring that every guest receives impeccable service and that all receptionists and cashiers meet the highest standards of guest care and professionalism. In this role, you will be responsible for supervising daily shifts at Reception, fostering a positive and efficient environment, and ensuring the smooth running of guest check-ins and check-outs.

Responsibilities will include, but are not limited to:

• Supervise the daily shift on Reception, ensuring the team delivers excellent guest service and follows all hotel standards and procedures.
• Ensure all staff on duty adhere to security, health, and safety regulations at all times.
• Organize and oversee the Reception team to ensure full desk coverage and that all team members take their scheduled meal breaks.
• Coordinate the handling of special requests for VIP guests, regulars, and groups, in alignment with the Reception Management team.
• Ensure the team is aware of room availability, overbookings, and any specific requirements for the day.
• Assist in the implementation of new operational procedures and staff training to continually improve service standards.
• Ensure adherence to the hotel’s credit and billing procedures, providing guidance where needed.
• Maintain close communication with Housekeeping and Concierge to ensure smooth follow-up on guest requests.

Our VIP talent will need:

• Minimum of 1 years' experience in a related role within a luxury hotel environment.
• Fluency in English; proficiency in Spanish is a plus.
• Strong knowledge of the Opera system (or similar property management systems).
• Excellent organizational skills, with the ability to supervise and motivate a team in a fast-paced environment.
• A professional and personable demeanor with a passion for delivering exceptional service.
• Strong communication skills and attention to detail.
• This is a fantastic opportunity to take the next step in your career at one of London's most prestigious 5-star hotels. If you are passionate about hospitality and ready to lead by example, we would love to hear from you.

Because belonging to the great Meliá family is being VIP

• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus:£500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts:with Perks at Work
• Meals on duty, Payday Parties and Laundry

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIPPeople.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be “Very Inspiring People“, follow us on:

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