Receptionist

The Level; Camden Town; On-site; GBP 58,000 - 69,000; Part time

Benefits offered by this job

Company pension scheme

Refer-a-friend bonus

28 days’ holiday

Health cash plan

Discounted dental cover

Complimentary meals on duty

Loyalty rewards

Job summary

The Level Reception at Melia White House in London is seeking a Receptionist on an 8-hour contract. You will be the first point of contact for guests, delivering a warm, professional welcome and supporting smooth front desk operations.

The role requires prior receptionist/front desk experience, right to work in the UK, OPERA PMS knowledge, and fluent English. You will handle check-ins, invoices, and guest inquiries while upholding five-star service standards.

Qualifications

• Experience in a receptionist/front desk role.
• Right to work in the UK.
• Experience in a 5-star environment.
• Knowledge of OPERA PMS.
• Fluent English; Spanish language skills are an advantage.

Responsibilities

• Welcome guests and complete check-in/check-out in a professional, friendly manner.
• Project a helpful, proactive attitude and deliver excellent guest service.
• Promote upselling and cross-selling to maximise occupancy and revenue.
• Process guest accounts and invoices accurately, including billing where applicable.
• Maintain accurate guest registration cards and up-to-date contact details.
• Observe and comply with security, health & safety procedures and hotel policies.
• Support the wider front office team as required by management.

Skills

Front desk experience

Communication skills

Customer service

English fluency

Tools

OPERA PMS

Job description

“The world is yours with Meliá”Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.

Receptionist - 8 hours contract
Department: The Level Reception
Location: Melia White House
Reports to: The Level Manager
Salary:£5,700 + Service Charge

About Meliá Hotels International

Meliá Hotels International is one of the world’s leading hotel companies, with a presence across more than 40 countries and a portfolio of over 350 hotels worldwide. In the UK, Meliá operates hotels in key destinations including London, Manchester, Liverpool and Newcastle.

Joining Meliá means becoming part of a truly international hospitality group, with opportunities to grow and develop your career across the UK and destinations around the world.

What’s in it for you?

• Competitive salary plus service charge
• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• Awards & recognition programs
• High-street discounts through Perks at Work
• Complimentary meals on duty
• Loyalty rewards and additional employee benefits

Mission

As a Receptionist, you will be the first point of contact for our guests, delivering a warm, genuine, and professional welcome that reflects the Meliá brand. You will play a key role in creating memorable guest experiences, ensuring smooth front desk operations, and contributing to the overall success of the hotel.

Key Responsibilities – Operational Excellence

• Welcome guests and complete check-in and check-out procedures in a professional, friendly, and informative manner, addressing guests by name whenever possible
• Project a helpful, enthusiastic, and service-oriented attitude, anticipating guest needs and exceeding expectations wherever possible
• Maintain full awareness of daily availability and actively promote up-selling and cross-selling opportunities to maximize occupancy and revenue
• Accurately present and process guest accounts, including company and agency billing, ensuring correct documentation and invoices are provided
• Ensure all guest registration cards are completed accurately and filed correctly, maintaining up-to-date contact details
• Observe and comply with all security, health & safety, and emergency procedures
• Act responsibly and confidently during emergency situations in line with hotel policies
• Carry out all duties in accordance with relevant legislation and company standards
• Support the wider front office team and undertake any additional reasonable duties as required by management

What we’re looking for

• Previous experience in a similar receptionist or front office role
• Right to work in the UK
• Experience with 5 star environment
• Knowledge of OPERA PMS
• Fluency in English (additional Spanish language skills are an advantage)
• Strong communication and customer service skills
• A professional, positive, and proactive attitude
• Ability to work effectively in a fast-paced hospitality environment
• Passion for delivering exceptional guest experiences

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People, connected by passion, warmth, and a commitment to creating exceptional experiences — and that includes you.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future.

Eligibility to work in the UK is required.