Night Manager

Park Plaza; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Wellness days

Discounted hotel rates

F&B discounts

Two free meals daily

Wagestream access

Refer a friend bonus

Vitality at work gym discounts

Ride to Work scheme

Discount hub

Free dry cleaning

Annual staff events

Company pension

Job summary

Park Plaza Riverbank London is seeking a Night Manager to lead the night reception team and ensure service exceeds guest expectations. You will perform Head of Department duties across Night and Front Office, making crucial decisions to maintain safety and guest satisfaction.

The role requires 4 days on, 4 days off, 12-hour shifts, and proficiency in MS Office and Opera. Proven hotel Night Manager experience is essential, with a passion for great service and team leadership.

Qualifications

• Must have previous Night Manager experience in a hotel.
• Strong health, safety, security, licensing and fire knowledge.
• Ability to lead the night and front office teams by example.
• Proficient with MS Office and Opera.
• Available to work 4 days on, 4 days off, 12-hour shifts (8am–8pm).

Responsibilities

• Performs Head of Department duties across all Night and Front Office operations and makes crucial decisions.
• Ensures guests’ needs are met beyond expectation while maintaining Health, Safety, Security, Licensing & Fire standards.
• Leads the Night team by example and motivates, trains and inspires Front of House colleagues.
• Maintains proficiency with Microsoft Office and Opera systems.
• Available for 4-on/4-off schedule with 12-hour shifts (8am–8pm).

Skills

Team leadership

Guest service excellence

Health & safety mindset

MS Office proficiency

Opera PMS knowledge

Tools

Microsoft Office

Opera PMS

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the welcoming face of our 645-room Park Plaza Riverbank London hotel, you will do more than just welcome our guests. The key role for you as our Night Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Night Manager, You Will Receive

• Salary: £ £35919.00 per annum plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We Are Looking For a Night Manager Who

• Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
• Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
• Plays a hands‑on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
• Be proficient with Microsoft Office and have excellent knowledge of Opera
• Be available to work 4 days on, 4 days off, on a 12‑hour shift basis (from 8am to 8pm)
• Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• With previous experience as a Night Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.

Park Plaza. Be part of it.