Night Operations Lead — Front Desk & Guest Experience

Park Plaza; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Wellness days

Discounted hotel rates

F&B discounts

Two free meals daily

Wagestream access

Refer a friend bonus

Vitality at work gym discounts

Ride to Work scheme

Discount hub

Free dry cleaning

Annual staff events

Company pension

Job summary

Park Plaza Riverbank London is seeking a Night Manager to lead the night reception team and ensure service exceeds guest expectations. You will perform Head of Department duties across Night and Front Office, making crucial decisions to maintain safety and guest satisfaction.

The role requires 4 days on, 4 days off, 12-hour shifts, and proficiency in MS Office and Opera. Proven hotel Night Manager experience is essential, with a passion for great service and team leadership.

Qualifications

• Must have previous Night Manager experience in a hotel.
• Strong health, safety, security, licensing and fire knowledge.
• Ability to lead the night and front office teams by example.
• Proficient with MS Office and Opera.
• Available to work 4 days on, 4 days off, 12-hour shifts (8am–8pm).

Responsibilities

• Performs Head of Department duties across all Night and Front Office operations and makes crucial decisions.
• Ensures guests’ needs are met beyond expectation while maintaining Health, Safety, Security, Licensing & Fire standards.
• Leads the Night team by example and motivates, trains and inspires Front of House colleagues.
• Maintains proficiency with Microsoft Office and Opera systems.
• Available for 4-on/4-off schedule with 12-hour shifts (8am–8pm).

Skills

Team leadership

Guest service excellence

Health & safety mindset

MS Office proficiency

Opera PMS knowledge

Tools

Microsoft Office

Opera PMS

Job description

Park Plaza Riverbank London is seeking a Night Manager to lead the night reception team and ensure service exceeds guest expectations. You will perform Head of Department duties across Night and Front Office, making crucial decisions to maintain safety and guest satisfaction.

The role requires 4 days on, 4 days off, 12-hour shifts, and proficiency in MS Office and Opera. Proven hotel Night Manager experience is essential, with a passion for great service and team leadership.