Night Manager

PPHE Hotel Group; London Borough of Lambeth; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Wellness days + 30 days holiday

Discounted hotel rates

Food & beverage discounts

Wagestream access

Refer a friend bonus £750

Gym discounts

Ride to Work

Discounts at stores and cinemas

Free dry cleaning

Staff parties

Job summary

Park Plaza Riverbank London is seeking a highly capable Night Manager to oversee the Night and Front Office operations, ensuring service excellence beyond guest expectations.

You will lead the night team, handle crucial decisions, and maintain Health, Safety, Security, Licensing & Fire standards with a proactive, guest-centric approach.

Qualifications

• Previous Night Manager experience in a hotel.
• Proficient with Microsoft Office and Opera.
• Able to work a 12-hour shift, 4 days on/4 days off.

Responsibilities

• Perform Head of Department duties for all Night and Front Office operations.
• Ensure guest needs are met beyond expectations and uphold safety and licensing standards.
• Lead, train and motivate the Night team by example.
• Make decisions to support service excellence during night hours.

Skills

Leadership

Customer service

Team motivation

Health & Safety awareness

Tools

Opera

Microsoft Office

Job description

Salary: Highly competitive with great benefits

Night Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the welcoming face of our 645-room Park Plaza Riverbank London hotel, you will do more than just welcome our guests. The key role for you as our Night Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Night Manager, you will receive:

• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

We are looking for a Night Manager who:

• Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
• Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
• Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
• Be proficient with Microsoft Office and have excellent knowledge of Opera
• Be available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8am to 8pm)
• Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• With previous experience as a Night Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.