Duty Manager

Crimson Hotels Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellbeing cash plan

Go Hilton discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Internal career progression

Dry cleaning and uniform laundering

Professional training and development

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

Discounts in F&B outlets

MyCrimson Rewards

Job summary

100 Queen's Gate Hotel London, Curio Collection by Hilton is seeking a Duty Manager to oversee hotel operations during shifts and act as the primary contact for guests and staff. You will coordinate front office activities, ensure smooth service across departments, and uphold safety and quality standards.

The role requires prior supervisory experience, a calm, guest-focused leadership style, and proficiency with hotel systems and reporting.

Qualifications

• Previous experience in a supervisory or management role.
• Confident, approachable and guest-focused.
• Calm under pressure; lead by example and make sound decisions.
• Knowledge of hotel operations and ability to work with reports and systems.

Responsibilities

• Oversee hotel operations during shift.
• Be the go-to for guest queries and requests; resolve issues.
• Support and guide front office and hotel team.
• Monitor safety, security and emergency procedures.
• Liaise with departments to maintain high service standards.
• Provide clear handovers and updates to management.

Skills

Guest service

Leadership

Team management

Problem solving

Operational knowledge

Hotel systems

Tools

Hotel PMS

Job description

100 Queen's Gate Hotel London, Curio Collection by Hilton

Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

The Role

As our Duty Manager, you’ll oversee the hotel and ensure everything runs smoothly during your shift. You’ll be the first point of contact for guests and staff, handling any issues with professionalism and care, while keeping operations seamless across all departments.

What you’ll do:

• Take responsibility for hotel operations during your shift.
• Be the go‑to person for guest queries, requests, and problem resolution.
• Support and guide the front office and wider hotel team.
• Monitor safety, security, and emergency procedures.
• Liaise with other departments to keep service standards high.
• Provide clear handovers and updates for the management team.

The Person

As well as having previous experience in a similar supervisory or management role, you’re confident, approachable, and guest‑focused. You stay calm under pressure, lead by example, and make sound decisions on the spot. You know hotel operations inside out, are comfortable using systems and reports, and enjoy supporting your team to deliver excellent service every time.

100 Queen's Gate Hotel London

100 Queen’s Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen’s Gate Suite, each stay offers distinct charm.

Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late‑night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

As part of our team, you’ll have access to a range and benefits,including:

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, thenThe 100 Queen's Gate Hotel is for you.