Night Manager

Millennium Hotels; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Cash Health Plan cover option

Career development pathways

Employee Discounted Accommodation and

Life Assurance

Apprenticeship/Placement/Training

Social Events

Uniform

Holiday scheme

Refer a Friend Scheme

Job summary

The Millennium Hotel Glasgow, part of Millennium Hotels, is looking for an experienced Night Manager to oversee all hotel operations during the night shift, ensuring high guest service standards and smooth running of the property. Key duties include hand-over with the Duty Manager, guest check-in/out support, night audit, security, and close collaboration with Front Office.

The role offers career development and a range of benefits.

Qualifications

• Hotel/night management experience required.
• Strong customer service skills.
• Experience with night audit and front office operations.
• Ability to work on a rota basis, 4 on 4 off, including weekends.
• Familiarity with Opera or similar PMS.

Responsibilities

• Receive hand-over from Duty Manager and manage night operations.
• Welcome guests at arrival, handle inquiries and resolve issues.
• Ensure accurate guest billing at check-out and secure payment.
• Complete night audit accurately and timely.
• Maintain security measures and lock access points as required.

Skills

Night management

Customer service

Team leadership

Night audit experience

Front Office system (Opera)

Local area knowledge

Rotas (4 on/4 off)

Tools

Opera

Job description

The Millennium Hotel Glasgowis seeking an experiencedNight Managerwho will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.

• Are you an experienced Hotel Night Manager?
• Are you an excellent customer service provider?
• Are you looking for an exciting new challenge?

If so, this could be an ideal opportunity for you!

For you

We offer a benefits package including:

• Cash Health Plan cover option
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Life Assurance, where applicable
• Apprenticeship/Placement/Training opportunities
• Social Events, Wellbeing and Team Activities
• Uniform
• Length of Service related holiday scheme
• Recommend a Friend Scheme, where eligible

.... As well as real opportunities to develop and gain promotion within the industry.

As Night Manager key responsibilities include:

• Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision
• Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
• Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
• Ensuring the night audit function is completed accurately on a timely basis
• Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
• Communicating effectively with the Front Office Manager and wider hotel team

We are keen to hear from applicants with the following:

• Hotel experience
• Night audit experience
• Management/supervisory experience
• Excellent customer service skills
• Experience of using a Front Office Management system, e.g., Opera
• Local area knowledge
• Ability to work on a rota basis, including weekends, with a 4 on 4 off shift pattern

About the Hotel:

The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city’s cultural and retail activities and offers 61 stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge.

The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.

About the Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Salary up to £29,309.28

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