Night Manager: Guest Experience & Night Operations

Millennium Hotels; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Cash Health Plan cover option

Career development pathways

Employee Discounted Accommodation and

Life Assurance

Apprenticeship/Placement/Training

Social Events

Uniform

Holiday scheme

Refer a Friend Scheme

Job summary

The Millennium Hotel Glasgow, part of Millennium Hotels, is looking for an experienced Night Manager to oversee all hotel operations during the night shift, ensuring high guest service standards and smooth running of the property. Key duties include hand-over with the Duty Manager, guest check-in/out support, night audit, security, and close collaboration with Front Office.

The role offers career development and a range of benefits.

Qualifications

• Hotel/night management experience required.
• Strong customer service skills.
• Experience with night audit and front office operations.
• Ability to work on a rota basis, 4 on 4 off, including weekends.
• Familiarity with Opera or similar PMS.

Responsibilities

• Receive hand-over from Duty Manager and manage night operations.
• Welcome guests at arrival, handle inquiries and resolve issues.
• Ensure accurate guest billing at check-out and secure payment.
• Complete night audit accurately and timely.
• Maintain security measures and lock access points as required.

Skills

Night management

Customer service

Team leadership

Night audit experience

Front Office system (Opera)

Local area knowledge

Rotas (4 on/4 off)

Tools

Opera

Job description

The Millennium Hotel Glasgow, part of Millennium Hotels, is looking for an experienced Night Manager to oversee all hotel operations during the night shift, ensuring high guest service standards and smooth running of the property. Key duties include hand-over with the Duty Manager, guest check-in/out support, night audit, security, and close collaboration with Front Office.

The role offers career development and a range of benefits.