Night Manager: Elite Guest Experience & Growth

Millennium Hotels and Resorts; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Cash Health Plan cover option

Career development pathways and salary

Employee Discounted Accommodation andF

Life Assurance

Apprenticeship/Placement/Training

Social Events, Wellbeing and Team

Uniform

Length of Service related holiday

Recommend a Friend Scheme

Job summary

The Millennium Hotel Glasgow, part of Millennium Hotels and Resorts, seeks an experienced Night Manager to oversee overnight operations and ensure high standards of guest satisfaction.

You will lead night team, handle guest inquiries, manage check-ins/outs, ensure accurate night audit, and maintain security procedures while working a 4 on 4 off rota. UK work eligibility is required. Salary up to £29,309.28, with benefits.

Qualifications

• Experience in hotel night management or supervisory roles.
• Experience with night audit processes.
• Strong customer service skills.
• Experience using Front Office Management system (Opera).
• Knowledge of local area.
• Ability to work weekends on a 4 on 4 off rota.
• Eligibility to work in the United Kingdom.

Responsibilities

• Receive hand-over from Duty Manager and manage night service efficiently.
• Provide a warm welcome at check-in and handle guest inquiries.
• Ensure accurate guest billing at check-out and payments.
• Ensure night audit is completed accurately and timely.
• Ensure hotel entrances and car park are secure and safety procedures followed.
• Communicate effectively with the Front Office Manager and hotel team.

Skills

Hotel experience

Night audit experience

Management/supervisory experience

Customer service

Local area knowledge

Rotas (4 on 4 off)

Tools

Opera Front Office System

Job description

The Millennium Hotel Glasgow, part of Millennium Hotels and Resorts, seeks an experienced Night Manager to oversee overnight operations and ensure high standards of guest satisfaction.

You will lead night team, handle guest inquiries, manage check-ins/outs, ensure accurate night audit, and maintain security procedures while working a 4 on 4 off rota. UK work eligibility is required. Salary up to £29,309.28, with benefits.