Night Installations Team Lead — Field Service

Focal-Systems; Greater London; On-site; GBP 46,838,000 - 49,594,000; Part time

Benefits offered by this job

Paid Time Off

Pension

Job summary

Focal Systems in London is seeking a Field Service Team Lead to oversee on-site installations for customers, primarily overnight. You will lead a team of Field Service Technicians, install camera hardware, conduct pre-install checks, and ensure quality and safety standards are met across sites.

This six-month fixed-term role requires a valid UK driving licence and the ability to travel to customer sites. You will coordinate schedule, manage tasks, train new staff, and act as the main on-site

Qualifications

• Field service/installation leadership experience.
• Proven leadership skills to manage a small team.
• Strong technical aptitude to diagnose hardware and software issues.
• Proficiency with power tools and installation equipment.
• Physical stamina for up to 9 hours on feet.
• Detail-oriented with adherence to specifications.
• Good time management to meet deadlines.
• Excellent communication with supervisors and customers.

Responsibilities

• Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule.
• Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same.
• Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins.
• Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met.
• Review and sign off on completed installations to ensure they meet company quality standards before handover.
• Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent, using company-provided tools.
• Onboarding/scanning products into the system.
• As required, attend and lead installations at various clients during night hours.
• Operate power tools safely and efficiently, and ensure the team does the same, to complete installations.
• Enforce safety protocols and guidelines to minimize risks during installation visits.
• Train, mentor, and support new and existing team members to develop their installation skills and knowledge.
• Maintain a high level of attention to detail across the team to ensure installation tasks meet quality standards.
• Meet or exceed team speed and quality KPIs consistently.
• Communicate effectively with supervisors, clients, and team members to provide updates on progress and address any issues or challenges encountered during store installations.
• Adhere to company policies and procedures at all times, and ensure the team does the same.

Skills

Leadership

Field service experience

Troubleshooting

Power tools proficiency

Communication skills

Time management

Physical stamina

Attention to detail

Tools

Power tools

Installation equipment

Job description

Focal Systems in London is seeking a Field Service Team Lead to oversee on-site installations for customers, primarily overnight. You will lead a team of Field Service Technicians, install camera hardware, conduct pre-install checks, and ensure quality and safety standards are met across sites.

This six-month fixed-term role requires a valid UK driving licence and the ability to travel to customer sites. You will coordinate schedule, manage tasks, train new staff, and act as the main on-site