Night In Room Dining Associate (Paternity Cover)

Rosewood Hotel Group; Camden Town; Presencial; GBP 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holidays

F&B discounts

Pension & life assurance

Enhanced sick pay

Complimentary room nights

Parental leave

Talent development

CSR & wellbeing programs

Descripción de la vacante

Rosewood Hotel Group is seeking a Night In Room Dining Associate on a paternity cover basis to deliver exceptional service during the night shift. You will act as an ambassador for the hotel, ensuring accurate handovers, strong guest rapport, and proactive upselling within In Room Dining.

Delivering the highest standards of hospitality, you will develop deep menu knowledge and collaborate with other outlets and departments to maintain brand, safety, and service excellence across night operations.

Formación

• Passion for delivering outstanding customer service.
• Professional, engaging manner with strong attention to detail.
• Able to work independently and manage a night shift with minimal supervision.
• Communicate professionally with guests, including taking requests by telephone.
• Develop strong menu knowledge and identify opportunities to upsell.

Responsabilidades

• Deliver exceptional guest service at all times, following LQA and Forbes standards.
• Manage the night shift with minimum supervision and ensure accurate communication and handovers.
• Build rapport with guests, recognise regular guests and anticipate individual needs wherever possible.
• Develop thorough knowledge of food and beverage menu items, recommending combinations and using suggestive selling to maximise revenue.
• Handle guest enquiries, requests and complaints courteously and efficiently, escalating matters to the appropriate manager when required.
• Work collaboratively with In Room Dining, other outlets and hotel departments while maintaining brand, Food and Beverage, health and safety, and operational standards.

Conocimientos

Customer service

Hospitality

Communication

Teamwork

Upselling

Descripción del empleo

OUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMYou will join our Food and Beverage team, reporting to the In Room Dining Manager, with a dotted reporting line to the Assistant In Room Dining Manager. You will work closely with colleagues across the hotel to support a seamless In-Room Dining operation and deliver exceptional service to our guests.YOUR ROLEAs a Night In Room Dining Associate (Paternity Cover), you will provide efficient and courteous service while consistently exceeding our operating standards. You will demonstrate the highest levels of hospitality and professionalism, acting as an ambassador for the hotel with style and integrity.With an engaging manner, exceptional attention to detail and a passion for outstanding customer service, you will help deliver intuitive, first-class experiences for our guests while managing the night shift with minimum supervisionHOW YOU’LL MAKE THE PLACE* Deliver exceptional guest service at all times, following LQA and Forbes standards.* Manage the night shift with minimum supervision and ensure accurate communication and handovers.* Build rapport with guests, recognise regular guests and anticipate individual needs wherever possible.* Develop a thorough knowledge of food and beverage menu items, recommending combinations and using suggestive selling to maximise revenue.* Handle guest enquiries, requests and complaints courteously and efficiently, escalating matters to the appropriate manager when required.* Work collaboratively with In Room Dining, other outlets and hotel departments while maintaining brand, Food and Beverage, health and safety, and operational standards.COULD THIS BE YOU?* You have a passion for delivering outstanding customer service and creating exceptional guest experiences.* You demonstrate a professional, engaging manner with strong attention to detail.* You are comfortable working independently and managing a night shift with minimum supervision.* You can communicate professionally with guests, including taking requests by telephone and ensuring information is recorded and communicated accurately.* You are able to develop strong menu knowledge, recommend food and beverage combinations and identify opportunities to upsell.* You take a flexible and collaborative approach, building positive working relationships across teams while maintaining high standards of personal presentation and professionalism.OUR BENEFITS* 28 days paid holidays per annum including Bank Holidays* Discounts on Food & Beverage* Company pension scheme and life assurance* Enhanced sick pay policy* 12 complimentary room nights per year and F&B discount worldwide* Up to 16 weeks paid parental leave* Talent development opportunities* Involvement in Corporate Social Responsibility programmes and wellbeing activitiesOUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.