Front Desk Associate

Rosewood Hotel Group; Camden Town; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holidays

F&B discounts

Pension & life assurance

Enhanced sick pay

Complimentary room nights

Parental leave 16 weeks

Wellbeing activities

CSR programmes

Job summary

Rosewood Hotel Group in London is seeking a Front Desk Associate to deliver five-star, ultra-luxury service from arrival to departure, ensuring guests feel valued throughout their stay.

You will anticipate needs, manage check-ins and check-outs, coordinate with housekeeping and other teams, and share knowledge of the hotel's facilities to enhance experiences while maintaining accurate guest accounts and payments.

Qualifications

• Provide five-star, ultra-luxury service and anticipate guests’ needs.
• Track guest preferences and ensure personalised experiences.
• Previous front desk experience preferred.

Responsibilities

• Provide five-star, ultra-luxury service and anticipate guests’ needs.
• Deliver seamless arrivals and departures, including check-ins/check-outs and room assignments.
• Build positive relationships with guests and associates, respond to requests and resolve concerns with care.
• Share knowledge of hotel facilities and upsell relevant services.
• Maintain accurate guest accounts and cashiering procedures per standards.
• Coordinate with Housekeeping/Butlers to ensure a seamless stay.

Skills

Five-star service

Guest relations

Communication skills

Job description

OUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMYou’ll join our Rooms Division and be part of the Front Office team, reporting to the Front Desk Manager with a dotted reporting line to the Assistant Front Desk Manager. Working closely with colleagues across the hotel, including Housekeeping and Butlers, you’ll help ensure every guest receives seamless, thoughtful and highly personalized service throughout their stay.YOUR ROLEAs a Front Desk Associate, you’ll be at the heart of the guest experience, providing professional, courteous and enthusiastic service while maintaining Rosewood’s high standards of hospitality.With a thorough knowledge of the hotel, Front Office procedures and guest services, you’ll anticipate guests’ needs, create memorable moments and ensure every interaction reflects our commitment to refined and engaging service.HOW YOU’LL MAKE THE PLACE* Provide five-star, ultra-luxury service, anticipating guests’ needs and going the extra mile to create memorable experiences.* Deliver seamless arrivals and departures, including preparing arrivals, completing check-ins and check-outs, managing room assignments and ensuring guest information is accurately maintained.* Build positive relationships with guests and associates, responding promptly to requests and resolving concerns with genuine care.* Share your knowledge of the hotel’s facilities, services, dining, spa and other amenities, identifying opportunities to enhance the guest experience through appropriate recommendations and upselling.* Maintain accurate guest accounts and complete cashiering and payment procedures in line with established standards.* Work closely with Housekeeping, Butlers and other hotel teams, sharing relevant guest information and room-status updates to ensure a seamless stay.COULD THIS BE YOU?* Provide five-star, ultra-luxury service, anticipating guests’ needs and going the extra mile to create memorable experiences.* Deliver seamless arrivals and departures, including preparing arrivals, completing check-ins and check-outs, managing room assignments and ensuring guest information is accurately maintained.* Build positive relationships with guests and associates, responding promptly to requests and resolving concerns with genuine care.* Share your knowledge of the hotel’s facilities, services, dining, spa and other amenities, identifying opportunities to enhance the guest experience through appropriate recommendations and upselling.* Maintain accurate guest accounts and complete cashiering and payment procedures in line with established standards.* Work closely with Housekeeping, Butlers and other hotel teams, sharing relevant guest information and room-status updates to ensure a seamless stay.OUR BENEFITS* 28 days paid holidays per annum including Bank Holidays* Discounts on Food & Beverage* Company pension scheme and life assurance* Enhanced sick pay policy* 12 complimentary room nights per year and F&B discount worldwide* Up to 16 weeks paid parental leave* Talent development opportunities* Involvement in Corporate Social Responsibility programmes and wellbeing activitiesOUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.