Night Housing & Support Assistant — Frontline Care & Growth

YMCA St Paul’s Group; London Borough of Ealing; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free gym access

Discounts from major retailers

Well-being counselling services

Outer London work locations

Career development programmes

Family-friendly policies

Résumé du poste

YMCA St Paul’s Group in London is seeking a Housing and Support Assistant (Nights) to deliver housing and support services to residents. You will be the night-time point of contact, handling queries and offering tailored advice while representing the welcoming face of the charity.

The role includes reception duties, first aid, fire marshal duties, health and safety, and coordinating with residents, visitors and the health and wellbeing members. A commitment to high-quality service is essential.

Qualifications

• Right to work in the UK is required.
• Criminal Disclosure check (Basic/Standard/Enhanced) will be required after a conditional offer.
• YMCA St Paul’s Group does not offer visa sponsorship.

Responsabilités

• Deliver outstanding customer service to residents and visitors.
• Perform reception duties, manage telephone services, mail, repairs, and payments.
• Act as first aider and fire marshal, with health and safety duties.
• Welcome new residents, handle complaints, and report anti-social behaviour.
• Work as part of a housing advisors team to support residents and visitors.

Description du poste

YMCA St Paul’s Group in London is seeking a Housing and Support Assistant (Nights) to deliver housing and support services to residents. You will be the night-time point of contact, handling queries and offering tailored advice while representing the welcoming face of the charity.

The role includes reception duties, first aid, fire marshal duties, health and safety, and coordinating with residents, visitors and the health and wellbeing members. A commitment to high-quality service is essential.