Night Housing Support Assistant

YMCA Reading; Reading; Presencial; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Free flu vaccination

Company pension

Cycle to work scheme

Tech Scheme

Discounted cafe food

Free on-site parking

Descripción de la vacante

YMCA Reading is seeking a Night Housing Support Assistant to help keep young residents safe and supported during the night shift. The role requires calm, proactive problem-solving and strong communication with service users and staff, working on a 21:15 to 08:15 four-on-four-off rota.

You will perform safety checks, manage incidents, and provide accurate handovers, all while representing YMCA Reading with professionalism in resident interactions.

Formación

• Must be able to stay calm under pressure and think on your feet.
• Strong verbal and written communication skills are essential.
• Experience working with vulnerable clients is advantageous.

Responsabilidades

• Overnight health and safety checks to keep facilities in good condition.
• Handle deliveries and assist with housekeeping tasks as needed.
• Conduct site safety patrols and address issues as they arise.

Conocimientos

Calm under pressure

Excellent communication

Reliability

Flexible rota availability

Proactive problem-solving

Experience with vulnerable clients

Herramientas

In-house IT system

Descripción del empleo

Are you a practical, hands-on person who enjoys making a real difference each day? Join us at YMCA Reading as a Night Housing Support Assistant, where you'll play a key role in keeping our young people safe at night.

We are seeking a person who would be responsible for overnight support to our service users who reside at YMCA Reading. You will need excellent communication skills both verbal and written, have the ability to deal with some challenging behaviours in a calm effective manner. You will need to be confident with working with young adults who have support needs. Previous experience of working waking nights & with vulnerable clients will be an advantage. This is a varied and rewarding role that's perfect for someone who takes pride in their work, enjoys problem-solving, and thrives in a proactive setting with minimal supervision.

Shift Rota: 21:15 to 08:15 on a 4 on 4 off rotation. The role will be subject to Weekend and Bank Holiday cover on a rota basis.

What You'll Be Doing:

• Supporting health and safety checks to keep our facilities in top condition
• Handling deliveries, dealing with emergency issues as they arise, and supporting housekeeping where needed
• Site safety patrols throughout the shift, identifying any issues that arise.
• Address any anti-social issues as they arise.
• Maintain accurate records on our in house IT system.
• Record any accidents or incidents in the correct manner.
• Be on hand to support our service user throughout the shift keeping records of issue for key workers to follow-up.
• Provide accurate handovers.
• Representing YMCA Reading with professionalism and respect in all resident/customer-facing interactions

What we’re looking for:

• A reliable, self-motivated individual with a can-do attitude
• Someone who can stay calm under pressure and think on their feet
• Comfortable working in a resident/customer-facing environment
• Flexibility to cover rota shifts
• Calm and professional approach to challenging behaviours
• Ability to take initiative and work with minimal supervision
• Experience in housing, support, or charity sectors

Why Join us?

Everyone should have a fair chance to discover who they are and what they can become. YMCA believes in fairness and opportunity. These are essential building blocks for a full and rewarding life: a safe home, acceptance, guidance, friendship, physical and mental health, academic support, employability skills, and access to real opportunities. Many young people have never known these things, other people have lost one or more as they grew up, but we all need them. All of us. At YMCA, we provide these critical foundations for a fresh, strong start for young people and a better quality of life in the community

What we offer:

• Private medical insurance and Free flu vaccination
• Company pension
• Cycle to work scheme and Tech Scheme
• Discounted food in our Cafe and Discount on hire of our community spaces
• Free on site Parking

Any appointment will be subject to suitable references and an enhanced DBS check.