Night Hotel Receptionist - The Megaro Collection

The Megaro Official; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A vibrant hotel collection in London is seeking an experienced Night Hotel Receptionist who is knowledgeable with the Rezlynx PMS. The role includes managing check-ins, reservations, and providing exceptional guest service across three distinct properties. Applicants should be well-presented, detail-oriented, and possess excellent English communication skills. Join and be a part of a quirky operation that values exceptional service.

Qualifications

• Experience in hotel reception role, particularly with Rezlynx.
• Excellent communication skills in both oral and written English.
• Skills in checking arrivals lists and cash handling.

Responsibilities

• Manage check-in and check-out processes for guests.
• Handle reservations via calls and emails.
• Provide exceptional customer service throughout the guest journey.

Skills

Knowledge of PMS system, Rezlynx

Excellent presentation skills

Strong interpersonal skills

Attention to detail

Ability to work independently

Fluent in English

Job description

Overview

Night Hotel Receptionist – The Megaro Collection

Kings Cross

The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.

We are now ready to enlarge our family and are looking for a Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed, so communication is key.

The candidate will be expected to work across all three properties within The Megaro Collection, based on business needs. Please note that there is no guarantee of a fixed number of working hours per week.

The Night Receptionist will:

• Possess comprehensive knowledge of the company PMS system, Rezlynx.
• Possess excellent presentation and interpersonal skills.
• Skilled in checking arrivals lists, credit limit reporting and cash handling.
• Knowledge of standard PC packages and computerized reservations systems.
• Proficient in handling general clerical and administrative tasks.
• Be flexible, will have great attention to detail.
• Possess the ability to work independently.
• Excellent command in English, both in oral and written.

• Be extremely knowledgeable about the company services, standards & products.
• Commercially and financially astute.
• Provide exceptional customer service and unforgettable experience.

If you are looking for a vibrant, quirky operation, no need to look any further.

Apply today and begin a new adventure with us.