Casual Concierge

Alexander House Hotel & Utopia Spa; Egham; On-site; GBP 18,000 - 30,000; Part time

Benefits offered by this job

Free Parking onsite

Uniform provided

Job summary

Great Fosters Hotel, part of the Alexander Hotels collection, is seeking a Casual Concierge to welcome guests at the main entrance and support the Front of House team. You will be the first and last point of contact for guests, ensuring a five-star guest experience through a warm, professional presence and proactive assistance.

Role involves shifts between 7am and 11pm, including weekends, with tasks ranging from greeting guests to coordinating luggage, guiding around the property, and arranging

Qualifications

• Excellent personal appearance and host presence at the main entrance.
• Excellent verbal communication – confident, relaxed and friendly.
• Bright, warm and friendly disposition with genuine guest service mindset.
• Willingness to work shifts, including weekends.
• Own transport to cover hours outside public transport.

Responsibilities

• Welcome arriving and departing guests at the main entrance.
• Assist guests with luggage and direct them to reception or facilities.
• Show guests around the hotel and explain facilities to non-residents or event attendees.
• Answer guest queries and provide information on hotel services and local area.
• Arrange taxis, train times, car rentals and theatre tickets as requested.
• Coordinate with Reception and Guest Services Managers to fulfill guest requests.
• Identify VIPs and return guests and acknowledge special occasions.

Skills

Guest service

Communication

Professional appearance

Hospitality

Customer focus

Job description

CASUAL CONCIERGE

Up to £14.24 per hour including holiday pay + monthly service charge payment

Age related pay applies to this role.

In addition you will receive a variable monthly service charge payment based on hours of work

Free Parking onsite / Uniform provided

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and sample menus. www.greatfosters.co.uk

The Role

A smart and friendly individual is sort to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees – making you an important part of their memory of Great Fosters.

Join our Front of House team supporting our full time team of receptionists and concierge during peak periods. As a Concierge you will welcome all arriving and departing guests at the main Hotel entrance. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five-star smile! and a warm and welcoming personality. You are key to our guests experience throughout their stay.

From the time a guest enters the hotel to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include.

• Covering a variety of shifts between the hours of 7am and 11pm, including weekends
• Welcoming guests on arrival to the hotel
• Introducing arriving guests to the hotel receptionist using their name
• Assist arriving and departing guests with their luggage
• Showing arriving guests around the hotel before showing them to their rooms
• Showing guests to Hotel Reception or the Restaurants/Lounge/Function rooms fornon-resident guests or those attending functions/conferences and weddings
• Answering guest queries
• Giving out information on the hotel facilities helping guests to get the most out of their stay.
• Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
• Each shift check arrivals for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged
• Assisting Hotel Receptionist with reception duties

Requirements

• Excellent standard of personal appearance
• A presence as a host on the main entrance
• Excellent verbal communication – confident yet relaxed and friendly
• Bright, warm, and friendly disposition
• Genuine desire to serve our guests whether hear for business, pleasure or a special occasion.
• Ability to work shifts and weekend days outlined
• Own transport to allow for shift work outside of public transport hours

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