Night Receptionist

The May Fair Hotel; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday including Bank Holidays

Complimentary meals and beverages

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Pension scheme

Regular social events

Recognition events

Job summary

G60-Lobby Service-MF in City of Westminster seeks a Night Receptionist for The May Fair Hotel. This role involves managing night reception, assisting guests, and ensuring a smooth experience. Successful candidates will have hotel reception experience preferably in a luxury setting and be skilled in customer service.

Benefits include competitive salary, 28 days holiday, meals, and opportunities for promotion. Candidates must be eligible to work in the UK.

Qualifications

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of English both written and spoken.

Responsibilities

• Responsible for night reception and lobby hosting.
• Handles all aspects of the guest journey.
• Greets all guests in a pleasant manner.
• Responds to all guest communication professionally.
• Ensures high customer satisfaction in line with core values.

Skills

Hotel reception experience

IT applications (Opera, Office 365, Guest Plus)

Attention to detail

Excellent customer service

Impeccable English

Job description

Overview

An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair Hotel as a Night Receptionist. The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis.

• As a Night Receptionist you will be responsible for night reception and lobby hosting ensuring a smooth guest experience at night.
• You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary.
• Greets all guests in a pleasant manner.
• Handles cash payments and float in accordance with the company standards.
• Responds to all guest communication professionally ensuring personalisation and customisation to ensure a high level of service excellence.
• Assists with the daily completion of administration tasks within the department.
• Ensures that all guest needs and requirements are fulfilled during their stay and they are made to feel as valued guests.
• Promotes amenities and food and beverage outlets and arranges in house amenities as and when required.
• Gathers information about guests in order to update our database to make proactive use of guest details to provide a truly personal service.
• Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exceeding guest expectations.

About You

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Guest Plus.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of English both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.