Hotel Receptionist

The Alexander Hotel Collection

East Grinstead

On-site

GBP 21,000 - 25,000

Full time

15 hours ago

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Benefits offered by this job

Incentive scheme

4 weeks holiday

Bank holidays

Free parking

Employee uniform

Discounted hotel stays

Spa discounts

Food & beverage discounts

Job summary

Alexander House Hotel & Utopia Spa in East Grinstead is seeking a friendly Hotel Receptionist to welcome guests, handle check-in/check-out and answer enquiries at the front desk. You will contribute to a seamless guest experience from arrival to departure.

The role is 35 hours across 5 days with early and late shifts. A five-star smile and professional appearance are essential, and an incentive scheme plus substantial holiday and staff discounts accompany the salary and benefits.

Qualifications

35 hrs per week, 5 days incl shifts 7:30–15:00 and 14:30–22:00
Excellent personal appearance and professional presentation
Excellent communication skills in person and on the phone
Warm, friendly disposition and genuine guest service focus
Organised with strong attention to detail
Accurate data entry and computer work

Responsibilities

Welcome arriving guests and assist with check-in
Manage guest check-in and rooming
Handle enquiries in person and by phone
Post charges and process guest billing
Take bedroom reservations
Produce daily activity reports for internal departments
Upsell facilities and rooms
Coordinate porter service and end-of-day procedures

Skills

Customer service

Communication

Data entry

Computer skills

Job description

Hotel Receptionist

Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, Turners Hill, East Grinstead, West Sussex, RH10 4QD

£23,132.20 per annum + monthly service charge payment, 35 hours per week

The Benefits

Great potential to increase earnings with generous incentive scheme. 50% less VAT of upgrade values paid to Hotel Receptionists eg bedroom upgrades, extras purchased. Incentive paid monthly
4 weeks holiday rising to 5 weeks with service
8 Bank holidays
Free car parking
Employee uniform

In addition you will enjoy a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels

Discounted hair treatments at our two Utopia Spas

Discount off all food & beverage at all hotels

Discount of individual treatments booked in our two Utopia Spas

Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Red Star Hotel, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2 bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Join our Front of House team under the direction of our experienced Front of House Manager and Guest Services Managers. There are a team of receptionists, switchboard operators and concierge to support you.

The Role

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.