Night Front Desk Lead — Guest Experience

Staycity Group; Liverpool; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Family leave

Flexible shifts

Bonus scheme

Discounted stays

Refer & earn

Cycle to work

Education support

Volunteer days

EAP

Job summary

Staycity Group is looking for a Night Reception Team Leader to join our Liverpool property on a 30 hours per week contract at £14.00 per hour. You will lead the night team to ensure smooth guest experiences and safe, friendly service.

Experience in a similar property is helpful but not essential, as full training is provided. Opera knowledge is a plus, but not required. We value clear communication, great guest service, and a positive team spirit.

Qualifications

• Excellent communication and interpersonal skills are required for this role.
• Full training will be provided.

Responsibilities

• Be a Brand Ambassador: Embrace your role with joy and enthusiasm while representing Staycity Group.
• Make a strong first impression with guests through confidence and clear communication.

Skills

Customer service

Communication

Interpersonal skills

Night shift

Tools

Opera

Job description

Staycity Group is looking for a Night Reception Team Leader to join our Liverpool property on a 30 hours per week contract at £14.00 per hour. You will lead the night team to ensure smooth guest experiences and safe, friendly service.

Experience in a similar property is helpful but not essential, as full training is provided. Opera knowledge is a plus, but not required. We value clear communication, great guest service, and a positive team spirit.