Multi-skilled Guest Services Team Member (Flexi Days & Nights)

AccorHotel; Liverpool; On-site; GBP 28,000 - 32,000; Part time

Benefits offered by this job

Employee discount at Accor hotels

Bonus Breaks vouchers

Friends & Family rates

28 days holiday pro rata

Staff uniform provided

Accor Academies learning programs

Vivup benefits platform

Meal discounts while on duty

Cycle to Work

Job summary

Accor ibis Styles Liverpool Centre Dale Street – Cavern Quarter is hiring a Multi-skilled Guest Services Team Member for flexible days and nights. You will cover reception, bar, and breakfast service across day, evening, and overnight shifts in a lively, fast-paced hotel environment.

Join a friendly Front Office team at ibis Styles Liverpool Centre Dale Street, where you’ll ensure memorable guest experiences, support reservations, and upsell hotel services while upholding brand standards.

Qualifications

• Friendly, service-focused personality with a passion for hospitality.
• Experience in customer service or hotel environment is beneficial but not essential.
• Excellent communication skills; fluent English; other languages a bonus.
• Reliable, adaptable and comfortable with mixed day, evening, weekend, and overnight shifts.
• Ability to work independently at night and with a team during the day.

Responsibilities

• Welcome guests and deliver exceptional service throughout their stay.
• Check-in and check-out accurately and efficiently.
• Manage reservations and respond to guest inquiries.
• Serve guests in bar and restaurant, including breakfast service.
• Prepare and set up breakfast during overnight shifts.
• Maintain a safe, welcoming environment during night hours.
• Perform night audit procedures and balance daily accounts.
• Handle guest requests and resolve complaints promptly and professionally.
• Promote hotel facilities and upsell products/services where appropriate.
• Support the team to achieve service and sales targets.
• Maintain brand standards and contribute to outstanding guest experience.

Skills

Customer service

English fluency

Teamwork

Reliability

Night shifts adaptability

Job description

Multi-skilled Guest Services Team Member (Flexi Days & Nights)

• Part-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Casual

Welcome to Ibis Styles Liverpool, where contemporary comfort intertwines with the city's dynamic spirit. Our hotel blends modern design with nods to Liverpool's rich heritage, creating a vibrant atmosphere that feels both inviting and unique. From our cozy rooms featuring quirky décor inspired by the city's music scene to our friendly staff eager to ensure a memorable stay, every aspect reflects the essence of Liverpool hospitality. Conveniently situated near popular attractions such as the Cavern Club and Albert Dock, Ibis Styles Liverpool is the perfect base for exploring the city's cultural gems. Whether you're here for business or leisure, immerse yourself in the spirit of Liverpool at Ibis Styles Liverpool.

Hello there, Guest Services superstar!

Ever heard the saying, "First impressions last a lifetime?" Well, guess what?

As our Guest Services Team Member, you'll be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the moment our guests arrive until the moment they depart, you'll help create memorable experiences while supporting our hotel across day, evening, and overnight shifts.

We're looking for flexible team members who enjoy variety, thrive in a fast-paced environment, and are happy to cover both reception and night shifts when needed. No two days (or nights!) are ever the same.

Why work for Accor and ibis Styles Hotel?

At Accor, we're more than a global hospitality group – we're a world of opportunities. We welcome you just as you are and help you grow, learn, and develop throughout your career. Whether you're looking for flexibility around other commitments or experience in hospitality, we'd love to hear from you.

Our benefits include:

• Employee Benefit Card with discounts at Accor hotels worldwide (up to 70% off hotel stays and up to 30% off food and beverage).
• Free Bonus Breaks Vouchers for complimentary UK hotel stays.
• Friends & Family discounted rates.
• 28 days holiday per year (pro rata).
• Staff uniform provided.
• Learning and development programmes through Accor Academies.
• Vivup employee benefits platform, including GP access, high street discounts, wellbeing support, and more.
• Discounted or free meals while on duty.
• Cycle to Work scheme.

What you will be doing

As a flexible Guest Services Team Member, you'll support the hotel wherever needed, covering a variety of day and night duties including:

• Welcoming guests and delivering exceptional customer service throughout their stay.
• Completing check-in and check-out accurately and efficiently.
• Managing reservations and responding to guest enquiries.
• Serving guests in our bar and restaurant, including breakfast service.
• Preparing and setting up breakfast for the following morning during overnight shifts.
• Taking care of the hotel and our guests throughout the night, ensuring a safe, secure, and welcoming environment.
• Completing night audit procedures and balancing daily accounts during overnight shifts.
• Handling guest requests and resolving any complaints promptly and professionally.
• Promoting hotel facilities and upselling products and services where appropriate.
• Supporting the team to achieve departmental service and sales targets.
• Maintaining brand standards and contributing to an outstanding guest experience at all times.

What we're looking for

• A friendly, service-focused personality with a passion for hospitality.
• Previous customer service or hotel experience is an advantage, but not essential.
• Excellent communication skills and fluency in English (additional languages are a bonus).
• Someone who is reliable, adaptable, and comfortable working a mixture of day, evening, weekend, and overnight shifts.
• Ability to work independently during night shifts and as part of a team during busier day periods.

Your team and working environment

You’ll be a key member of our Front Office team and one of the faces of ibis Styles Liverpool Centre Dale Street – Cavern Quarter. You’ll help make our guests feel at home, whether they’re arriving first thing in the morning, enjoying a drink in the evening, or checking in after midnight.

This is a fantastic opportunity for someone looking for flexible work in a fun, friendly, and fast-paced hotel environment.

Job Type: Part-Time

Pay: Days: £13.45 per hour; Nights: £13.95 per hour

Location: ibis Styles Liverpool Centre Dale Street – Cavern Quarter, Liverpool L2 2HJ

Schedule

• Flexible shifts across Monday to Sunday.
• Day, evening, and night shifts available.
• Weekend and bank holiday availability required.
• Typical night shifts are 11:00pm - 7:20am, or depending on business needs.

Work Authorisation

• United Kingdom (required).
• Please note: We do not offer sponsorship for this position.

Your experience and skills include: Service focused personality is essential

Joining our team at Ibis Styles Liverpool means becoming part of a lively and supportive workplace where teamwork is the name of the game. We're all about inclusivity, respect, and having each other's backs, creating a space where everyone can shine and contribute their best.

We celebrate the vibrant diversity of Liverpool and believe that different backgrounds and viewpoints make us stronger as a team. At Ibis Styles Liverpool, we're committed to helping our team members reach their full potential. From training opportunities to mentorship programs tailored to the hospitality industry, we're all about giving you the tools and support you need to grow and succeed in your role.

Come join our crew at Ibis Styles Liverpool and be part of a workplace where teamwork, support, and good vibes are just part of the package.