Guest Services Pro — Flexible Front Desk & Night Shifts

Accor; Liverpool; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Employee Benefit Card discounts at Acc

Free Breaks vouchers

Friends & Family discounts

28 days holiday pro rata

Eye test vouchers

Staff uniform provided

Learning and development

Vivup benefits

Meal discounts

Workplace pension

Cycle to Work

Job summary

ibis Styles Liverpool Centre Dale Street – Cavern Quarter is seeking a Guest Services Team Member to welcome guests and deliver exceptional hospitality across day, evening and overnight shifts. This part-time role covers reception, breakfast service, and guest inquiries, with a focus on creating memorable stays.

You’ll join a friendly Front Office team at a lively hotel in Liverpool, enjoy flexible hours across Mon-Sun, and benefit from Accor's global perks.

Qualifications

• Service-focused and guest-oriented.
• Excellent communication in English, with a friendly demeanor.

Responsibilities

• Welcome guests and deliver outstanding service throughout their stay.
• Handle check-in/check-out accurately and efficiently.
• Manage reservations and respond to guest inquiries.
• Serve guests in bar/restaurant, including breakfast service.
• Overnight duties include breakfast prep and night audits.
• Promote hotel facilities and upsell where appropriate.
• Support the team to achieve service and sales targets.

Skills

Guest service

Communication

Team player

Hospitality

Job description

ibis Styles Liverpool Centre Dale Street – Cavern Quarter is seeking a Guest Services Team Member to welcome guests and deliver exceptional hospitality across day, evening and overnight shifts. This part-time role covers reception, breakfast service, and guest inquiries, with a focus on creating memorable stays.

You’ll join a friendly Front Office team at a lively hotel in Liverpool, enjoy flexible hours across Mon-Sun, and benefit from Accor's global perks.