Night Guest Services Host - Safari Lodge VIP Experience

HR Team; Bewdley; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

WMSP Annual Pass

Retail and events discounts

Online medical access and prescription

Counselling access

Online retailer discount portal

Descripción de la vacante

West Midlands Safari Park is seeking a Guest Services Host - Nights to deliver outstanding on-site guest service. You will liaise with guests through reception and admin tasks, assist with luggage, food and guest transfers, and support other guest requests.

This role requires flexible continental night shifts including weekends and bank holidays. You should be a people person with strong communication and organisational skills, able to use technology to enhance the guest experience.

Formación

• Previous experience in a hospitality or accommodation setting.
• Strong communication skills and a customer-focused nature.
• Ability to make guests feel like VIPs and deliver beyond expectations.
• Attention to detail and organisational abilities.

Responsabilidades

• Greet and assist guests as the first and last point of contact.
• Liaise with guests via reception and admin tasks.
• Assist with luggage, food, and guest transfers.
• Provide support for guest requests and maintain guest satisfaction.

Conocimientos

People skills

Communication

Customer service

Attention to detail

Organisational skills

Administrative skills

Technology usage

Driving licence

Educación

First Aid at Work qualification

Descripción del empleo

West Midlands Safari Park is seeking a Guest Services Host - Nights to deliver outstanding on-site guest service. You will liaise with guests through reception and admin tasks, assist with luggage, food and guest transfers, and support other guest requests.

This role requires flexible continental night shifts including weekends and bank holidays. You should be a people person with strong communication and organisational skills, able to use technology to enhance the guest experience.