Guest Services Night

HR Team; Bewdley; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

WMSP Annual Pass

Retail and events discounts

Online medical access and prescription

Counselling access

Online retailer discount portal

Descripción de la vacante

West Midlands Safari Park is seeking a Guest Services Host - Nights to deliver outstanding on-site guest service. You will liaise with guests through reception and admin tasks, assist with luggage, food and guest transfers, and support other guest requests.

This role requires flexible continental night shifts including weekends and bank holidays. You should be a people person with strong communication and organisational skills, able to use technology to enhance the guest experience.

Formación

• Previous experience in a hospitality or accommodation setting.
• Strong communication skills and a customer-focused nature.
• Ability to make guests feel like VIPs and deliver beyond expectations.
• Attention to detail and organisational abilities.

Responsabilidades

• Greet and assist guests as the first and last point of contact.
• Liaise with guests via reception and admin tasks.
• Assist with luggage, food, and guest transfers.
• Provide support for guest requests and maintain guest satisfaction.

Conocimientos

People skills

Communication

Customer service

Attention to detail

Organisational skills

Administrative skills

Technology usage

Driving licence

Educación

First Aid at Work qualification

Descripción del empleo

Guest Service Host Nights

Hours: Continental shifts - 4 x 10 hour shifts on a continental basis, 4 on/4off

Work pattern: Includes evenings, weekends, nights and bank holidays.

Duration: Permanent Salaried

West Midland Safari Park is currently sourcing candidates for the role of Guest Services Host - Nights . The position delivers a variety of duties, providing outstanding service to ensure that our onsite luxury Safari Lodge guests receive an incredible accommodation experience.

This varied and exciting role will require the successful candidates to liaise with potential and confirmed guests by undertaking a range of reception and administrator activities. The role will also conduct a variety of physical guest preparation duties including food, luggage and guest transfers, and be on hand to assist with any other additional guest requests.

About you

As a Guest Services Host Nights you will play an extremely important role. You will be the first and last person that our guests will interact with, and so it is vital that you leave a great long lasting first impression.

Your previous experience in a hospitality or accommodation setting will mean you are a people person. Your strong communication skills and customer focused nature will help you to make our guests feel like VIPs, anticipating and delivering beyond their expectations of quality customer service.

You will be passionate about attention to detail and will therefore be incredibly attentive with our guests. You will also have strong organisation and administrative skills and enjoy using technology to ensure a more seamless guest experience.

You will understand that the role does not come as a 9 to 5 and will therefore be flexible in your approach to working rotating shifts to provide a continuous 24-hour guest service.

The post is subject to a Disclosure and Barring Service (DBS) check. This disclosure will need to be satisfactory to the company for employment to commence.

Due to needing to drive guest into animal restricted areas, you will hold a full, valid driving licence. You will also be willing to undertake a First Aid at Work qualification if you do not already have one.

Benefits

As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including:

• WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park also Water World Stoke On Trent
• 20% Discount in our retail and catering outlets and off park special events.
• 24 Hour access to an online doctor and access to online prescriptions.
• Counselling access.
• Online retailer discount portal.

What we are

West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of amazing animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.

In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffes, rhinos, hippos and red pandas, or sleep just a ‘whisker’ away from lions, white lions, tigers and cheetahs.

In addition, the Park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.

What we do

Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime.

Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.

Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences.

Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.