Guest Services Host - Create Memorable Stays

Park Plaza; Greater London; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel room rates in Europe

50% F&B discount

30 days holiday incl bank holidays

Two free meals per day

Wagestream access

Refer a Friend £750

Company pension plan

Training opportunities

Job summary

Park Plaza in London is seeking a Guest Services Host/ess to be the first and last point of contact for guests, delivering friendly, attentive service across arrivals and departures.

You will handle requests with care, communicate clearly in English, and support our team in creating memorable stays. This role suits someone with hospitality experience who shares our values of trust, respect and teamwork.

Qualifications

• Excellent interpersonal skills with the ability to connect with guests.
• Ability to manage requests promptly, helpfully, politely, and with a caring attitude.
• Good command of English and strong communication skills.
• Experience as a Switchboard Operator or Guest Services Host/ess.
• Willingness to work in a hospitality environment and deliver great service.

Responsibilities

• Be the first and last point of contact for guests.
• Provide friendly, professional service and resolve guest requests.
• Promote hotel services and available amenities to guests.

Skills

Interpersonal skills

Communication skills

English proficiency

Customer service experience

Switchboard experience

Job description

Park Plaza in London is seeking a Guest Services Host/ess to be the first and last point of contact for guests, delivering friendly, attentive service across arrivals and departures.

You will handle requests with care, communicate clearly in English, and support our team in creating memorable stays. This role suits someone with hospitality experience who shares our values of trust, respect and teamwork.