Night Guest Services & General Support Specialist

Switch Hospitality Management Ltd.; Birmingham; Hybride; GBP 15 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Competitive salary

Meals on duty

Uniform provided

Life insurance

Employee assistance programme

Travel assistance

Résumé du poste

Holiday Inn Express Birmingham - South is seeking a Casual Guest Support Assistant for night shifts. You will deliver friendly, energetic service, assist guests, and maintain lobby areas to a high standard.

The role requires flexibility for night hours and a positive, proactive attitude within a busy hotel environment. You will collaborate with housekeeping and front-of-house teams to ensure guest comfort, handle queries politely, and contribute to a welcoming atmosphere across public spaces and

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and guest interaction skills.
• Ability to work nights and manage multiple tasks.

Responsabilités

• Be welcoming and approachable to all hotel visitors.
• Maintain a comfortable lobby by monitoring heating, lighting, music/TV.
• Keep lobby, stores and staff areas clean and tidy.
• Liaise with HK teams to set up bedrooms and meeting rooms.
• Handle guest queries/complaints politely to ensure satisfaction.
• Perform general maintenance tasks and safety checks as needed.
• Take on reasonable ad-hoc duties as directed.

Connaissances

Guest services

Customer focus

Communication

Team player

Description du poste

Holiday Inn Express Birmingham - South is seeking a Casual Guest Support Assistant for night shifts. You will deliver friendly, energetic service, assist guests, and maintain lobby areas to a high standard.

The role requires flexibility for night hours and a positive, proactive attitude within a busy hotel environment. You will collaborate with housekeeping and front-of-house teams to ensure guest comfort, handle queries politely, and contribute to a welcoming atmosphere across public spaces and